Front Office Assistant

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• →Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• →Obtains accurate and complete patient demographic and insurance information.
• →Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• →Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• →Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• →Interacts with patients and families in a professional manner.
• →Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• →Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• →Participates in Quality Assurance/Quality Indicator activities as assigned.
• →Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• →Practices the efficient use of supplies.
• →Assists billing service as requested.

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.