Front of House Supervisor

Boston Pizza has proudly been serving Canadians for over 60 years and has become one of Canada's most recognized casual dining restaurant brands. At Boston Pizza Milton, we're committed to creating an environment where our team members feel supported, valued, and empowered to succeed.

We believe that great leaders create great teams and great teams create exceptional Guest experiences. Our FOH Supervisors play an important leadership role in bringing that philosophy to life every shift.

At Boston Pizza Milton, we're looking for an energetic, responsible, and people-focused Front of House Supervisor to help lead our Front of House team and ensure every shift runs smoothly.

As an FOH Supervisor, you'll work closely with the Management team to oversee day-to-day Front of House operations, support Servers, Hosts, Bartenders, and other FOH team members, and ensure our Guests receive exceptional hospitality from the moment they arrive until they leave.

This is a hands-on leadership position for someone who enjoys working alongside their team, can remain calm under pressure, and is ready to take the next step in their restaurant career.

As an FOH Supervisor, you will:

• Lead and support the Front of House team during assigned shifts.
• Set clear expectations for service, hospitality, cleanliness, and teamwork.
• Lead by example and actively work alongside the team during service.
• Monitor the overall flow of the restaurant and make adjustments as needed.
• Ensure Servers, Hosts, Bartenders, and other FOH team members are positioned for success.
• Support the Manager on Duty with day-to-day restaurant operations.
• Assist with opening and closing procedures as required.
• Ensure all Front of House standards and procedures are consistently followed.

• Ensure every Guest receives friendly, attentive, and professional service.
• Monitor the dining room and proactively identify opportunities to improve the Guest experience.
• Handle Guest questions, concerns, and service issues professionally and promptly.
• Empower team members to resolve Guest concerns when appropriate.
• Follow up with Guests to ensure concerns have been properly addressed.
• Recognize opportunities to create memorable Guest experiences.
• Champion the Boston Pizza "Foundations of Hospitality."

• Coach, mentor, and support FOH team members during every shift.
• Provide real-time feedback and recognition.
• Help new team members learn Boston Pizza service standards and procedures.
• Reinforce expectations around hospitality, teamwork, cleanliness, and professionalism.
• Identify training opportunities and communicate them to Management.
• Encourage team members to continuously improve their skills and performance.
• Help create a positive, respectful, accountable, and fun workplace culture.

• Monitor table turns, Guest flow, wait times, and overall dining room efficiency.
• Work closely with the Host team to manage seating and Guest flow.
• Work closely with Servers and Bartenders to maintain smooth service.
• Communicate effectively with the Kitchen and Management teams.
• Monitor restaurant cleanliness and ensure FOH areas remain organized throughout the shift.
• Ensure tables, dining areas, washrooms, Host stand, and other Guest-facing areas meet cleanliness standards.
• Monitor product availability and communicate shortages or operational concerns to Management.
• Assist with inventory, cash handling, and administrative responsibilities when required.

• Ensure team members follow Boston Pizza food safety and sanitation standards.
• Reinforce proper handling of food, beverages, and equipment.
• Ensure responsible alcohol service practices are followed at all times.
• Verify that required certifications and legal service requirements are being followed.
• Report safety, food safety, or operational concerns to Management immediately.
• Support compliance with Boston Pizza standards and applicable regulations.

• Conduct or assist with shift meetings and communicate daily priorities.
• Communicate promotions, operational updates, Guest concerns, and important information to the FOH team.
• Monitor team performance and address issues promptly and professionally.
• Provide Management with accurate feedback regarding shift performance and team member development.
• Assist with resolving operational challenges before they impact the Guest experience.
• Maintain clear communication between Front of House, Kitchen, and Management.

• Previous experience as a Server, Bartender, Host, or other Front of House restaurant position is required.
• Previous supervisory or leadership experience is preferred.
• Previous Boston Pizza experience or familiarity with Boston Pizza systems, menu items, and brand standards is considered a strong asset.
• Smart Serve Certification is required.
• Strong Guest service and communication skills.
• Demonstrated ability to coach and support team members.
• Ability to make sound decisions in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work effectively with both Front of House and Kitchen teams.
• Availability to work evenings, weekends, and holidays as required.

The ideal candidate is someone who:

• Leads by example and isn't afraid to roll up their sleeves.
• Genuinely enjoys helping others succeed.
• Is confident making decisions and taking ownership during a busy shift.
• Remains calm, professional, and solution-focused under pressure.
• Has strong communication and interpersonal skills.
• Builds positive relationships with Guests and team members.
• Is organized and able to manage multiple priorities at once.
• Holds themselves and others accountable to high standards.
• Provides feedback in a respectful and constructive way.
• Recognizes and celebrates great performance.
• Takes pride in maintaining an exceptional Guest experience.
• Understands that leadership means supporting the team, not simply directing it.
• Is committed to Boston Pizza's Foundations of Hospitality, brand standards, and food safety.
• Is motivated to continue learning and developing as a restaurant leader.

At Boston Pizza Milton, we believe leadership is developed through experience, coaching, and opportunity.

The FOH Supervisor role is an excellent opportunity for someone who wants to move beyond their individual position and learn what it takes to lead a successful restaurant team. You'll have the opportunity to develop your leadership, Guest service, communication, and operational skills while working closely with our Management team.

Whether your goal is to become an Assistant Manager, General Manager, or simply become a stronger leader, we'll provide the support and opportunities to help you grow.

If you're ready to take ownership, support your team, create exceptional Guest experiences, and take the next step in your restaurant career, we'd love to hear from you.