General Manager

At Boston Pizza Milton, we're looking for an experienced, energetic, and people-focused General Manager to lead our restaurant with passion, integrity, and a commitment to excellence.

As General Manager, you will oversee all aspects of the restaurant's daily operations, leading both the Front of House and Kitchen teams to deliver exceptional Guest experiences while achieving operational and financial goals. You'll be responsible for building a strong leadership team, developing future leaders, driving sales, controlling costs, and fostering a positive, high-performing workplace culture.

This is a hands-on leadership role for someone who enjoys mentoring others, thrives in a fast-paced environment, and is passionate about hospitality, community involvement, and operational excellence.

• Lead, mentor, coach, and inspire the management team and all restaurant staff.
• Recruit, hire, onboard, train, and develop team members.
• Build a positive culture focused on accountability, teamwork, and continuous improvement.
• Recognize, reward, and retain top-performing employees.
• Conduct regular performance reviews and coaching sessions.
• Ensure succession planning by developing future leaders within the restaurant.

• Oversee all Front of House and Heart of House operations to ensure seamless service.
• Maintain Boston Pizza's standards for food quality, hospitality, cleanliness, and operational excellence.
• Ensure every Guest receives an outstanding dining experience.
• Resolve Guest concerns promptly and professionally.
• Maintain a safe, organized, and efficient restaurant environment.

• Achieve sales, profitability, and budget targets.
• Manage labor scheduling and productivity.
• Control food, beverage, and operating costs.
• Analyze financial reports and identify opportunities for improvement.
• Manage inventory levels and minimize waste.
• Ensure proper cash handling and administrative procedures.

• Develop and execute local restaurant marketing initiatives.
• Build relationships with schools, sports teams, local businesses, and community organizations.
• Support fundraising events, sponsorships, and community partnerships.
• Drive Guest traffic through local promotions and community involvement.
• Collaborate with ownership on business development opportunities.

• Ensure compliance with all Health Department regulations and Boston Pizza operating standards.
• Maintain the highest standards of food safety, sanitation, and workplace safety.
• Ensure all team members follow proper food handling procedures.
• Conduct regular operational and cleanliness inspections.

• Foster open communication between Front of House and Kitchen teams.
• Set clear goals, expectations, and performance standards.
• Lead regular management and team meetings.
• Work closely with ownership to drive operational success and continuous improvement.

• Previous experience as a General Manager, Assistant General Manager, or Senior Restaurant Manager in a high-volume casual dining environment is required.
• Proven experience leading both Front of House and Kitchen operations.
• Strong understanding of restaurant financial management, including labor, food cost, inventory control, budgeting, and profitability.
• Demonstrated success in recruiting, coaching, and developing management teams and hourly staff.
• Experience with local restaurant marketing, community engagement, and sales-building initiatives is considered a strong asset.
• Previous Boston Pizza experience or familiarity with Boston Pizza operating systems, recipes, brand standards, and operational procedures will be considered a strong asset.
• Food Handler Certification and Smart Serve Certification are considered assets (or willingness to obtain them).
• Availability to work evenings, weekends, and holidays as business needs require.

As General Manager, you'll have the opportunity to lead an established restaurant, shape its culture, develop future leaders, strengthen community partnerships, and make a lasting impact on the continued success of the business.

If you're a passionate hospitality leader who is ready to take ownership, inspire others, and grow with one of Canada's leading restaurant brands, we'd love to hear from you.

The ideal candidate is someone who:

• Leads with integrity, professionalism, and accountability.
• Inspires and develops high-performing teams.
• Is an exceptional communicator and relationship builder.
• Thrives in a fast-paced, high-volume restaurant environment.
• Makes sound decisions under pressure.
• Is highly organized with strong time management skills.
• Has a passion for hospitality and delivering exceptional Guest experiences.
• Is business-minded and driven by operational excellence and financial performance.
• Embraces continuous learning and leadership development.
• Leads by example and isn't afraid to roll up their sleeves to support the team.