Supervisor Patient Services Representative-MTCH

The Patient Service Representative Supervisor coordinates staffing and activities of Patient Service Support staff for branch facilities with multiple departments.

Perform essential job functions of Patient Service Representative I, II and III. Identifies daily staffing needs in accordance with budget and target guidelines. Proactively reviews future schedules (next day, three days, and one week in advance) to anticipate the need for staffing adjustments. Manage and monitor schedules for changes. Identifies all recurring issues and presents resolution to appropriate party/department. Assists with maintaining budget parameters while meeting department needs. Provides input to management regarding budget needs. Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports. Ensures staff members are adequately trained and are competent to perform all required job tasks. Disciplinary action under the guidance of Human Resources and the Patient Care Manager. Payroll. Duties assigned by the Patient Care Manager. Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor. Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors. Ensures staff members are adequately trained and are competent to perform all required job tasks. Performs yearly staff evaluations and works to help improve performance, productivity, and professionalism. Assists staff in dealing with customer service issues and provides timely responses to concerns received from the Patient Relations Department. Assists department leadership in resolving staff work related issues, or assists employees in solving work related issues.

Certifications: , Education: H.S. Diploma/GED, Work Experience: Patient service representative

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

 

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

 

 

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $26.55per hour - $44.34per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.