Subrogation Claim Representative I

Location: Phoenix, AZ - Hybrid schedule after initial training

Schedule: 8:00am - 4:30pm (MST)

Salary Range: $60,000 - $75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Subrogation Representative is responsible for managing the investigation, evaluation, and recovery of assigned Workers’ Compensation and Multi-Line claims. This role focuses on identifying recovery opportunities, pursuing subrogation actions, and contributing to favorable claim results. As a developmental position, it provides valuable experience and growth opportunities for advancement into senior-level claims positions. Success in this role is measured by the delivery of exceptional claim services, adherence to CCMSI’s claim handling standards, and a commitment to exceeding client expectations.

• →Identify and assess potential subrogation opportunities on Workers’ Compensation and Multi-Line claims.
• →Investigate, evaluate, and manage subrogation claims in compliance with applicable laws, regulations, and established claim handling standards.
• →Analyze liability exposures and proactively pursue recovery efforts against responsible third parties.
• →Collaborate with claims adjusters to coordinate and support additional investigative activities as needed.
• →Issue lien notifications to all applicable parties and provide regular updates regarding claim payments and lien balances.
• →Evaluate, negotiate, and resolve subrogation claims in accordance with Corporate Claim Standards, client-specific requirements, and applicable state regulations.
• →Maximize recovery opportunities through strategic negotiation and jurisdictionally appropriate subrogation actions.
• →Research claim payments, respond to inquiries, and coordinate activities with internal departments, insurance carriers, attorneys, and other stakeholders.
• →Monitor statutes of limitation and evaluate claims for referral to subrogation counsel when civil litigation is warranted.
• →Partner with and support subrogation counsel throughout the recovery process.
• →Assist in the selection, assignment, and oversight of external vendors, including legal counsel, surveillance providers, and case management resources.
• →Maintain accurate and timely claim documentation, diaries, and activity records within the claim management system.
• →Adhere to client-specific claim handling guidelines and service expectations.
• →Ensure clear, professional, and timely communication with clients, claimants, and all relevant parties throughout the life of the claim.
• →Provide guidance and training to adjusters on identifying and developing potential subrogation recovery opportunities.
• →Participate in claim reviews and strategy discussions as requested.
• →Attend and actively participate in hearings, mediations, settlement conferences, and other legal proceedings as appropriate.
• →Maintain compliance with Corporate Claim Handling Standards, regulatory requirements, and special client handling instructions.

Required:

• Proven negotiation and settlement skills.
• Strong business communication skills, both written and verbal.
• Knowledge of liability determination and recovery principles.
• Understanding of Arizona (AZ) jurisdiction and applicable workers’ compensation/subrogation laws.
• Strong analytical and investigative abilities.
• Excellent organizational and time-management skills.

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
• Arizona (AZ) Adjusters' license is strongly preferred.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

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