Head of Service (Refrigeration) – Poland

CO2OLTEC Commercial Refrigeration, a global leader in high-technology heating, air-conditioning, and refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.

• →Owning and managing local Service P&L - full responsibility for revenue and costs
• →Analyse P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
• →Leadership of Local Service Organization
• →Communicate results and central expectations regularly to local Service Team
• →Analyse operational KPI's on monthly base and take imitate actions if needed - discussed in monthly review
• →Managing Customer Relationship
• →Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
• →Implement and follow Commercial and Operational Principles
• →Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required
• →Re-adjust pricing of local contracts/labour-rates according to inflation/cost increases
• →Developing Service Business
• →Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
• →Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
• →Execute central initiatives and follow CCR strategy
• →Participate on central organized reviews/calls - be prepared and propose corrective actions if required
• →Claim and Dispute management

• Technical Education – general management - leadership

• Fully understand the P&L structure (from revenue to costs and absorption)
• Know how to influence the P&L with operational KPI's with specific actions
• Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
• Understand all Service standard processes
• Business Judgement - understanding the market situation, customer segment, sales potential, and competition
• Understand customer needs and provide expected services - aligned with financial targets
• Deliver positive results in the agreed timeframe

• Drive change by leading with example, demanding results and create a winning culture
• Pro-actively take actions to improve local performance and share best-practices
• Expert in teamwork - creating a productive, positive, and inspiring environment

• Strong communication and leadership skills
• Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
• Customer and service orientated - as well as a high degree of initiative and resilience
• English language - advanced