FBH Psychiatric Care Coordinator

The Psychiatric Care Coordinator (PCC) provides direct assistance to the psychiatrist(s) and psychiatric ARNP(s) for Family Behavioral Health (FBH), and ensures all medical information is correctly entered into the FBH Electronic Health Record (EHR)/patient chart. The PCC facilitates patient flow, completes telephonic triage for scheduling of psychiatric evaluations and medication monitoring, and follows up with all areas pertaining to prescriptions of psychotropic medications. This includes the study of changing formularies within multiple Managed Care Organizations (MCOs), gathering of detailed history of prior psychotropic medications prescribed, documenting dosage, frequency, effects and side effects, and entry of such into the EHR. Frequently the PCC will negotiate with the MCO (insurance) to receive authorization for needed prescriptions. This employee will also interact with the MCO Pharmacy Chief (or other applicable MCO authority) when problematic issues pertaining to prescription payment authorizations arise. When prescription payment authorization is denied, this employee completes the appeal process, unique for each MCO. Once ordered and payment is authorized, the prescription is faxed/called in to pharmacy or ordered through the online prescription service by the employee. As most FBH prescriptions are for behavioral health issues and are psychotropic medications, this can be a complex and time-consuming process. Those who assist our psychiatrists and ARNP's also complete additional medical components of the Electronic Health Records/patient charts pertaining to demographics, current symptoms and behaviors, prior prescribed psychotropic medications, dosage and effectiveness/side effects. Weight and blood pressure are collected and documented at patient's arrival.

We are a values-driven organization, providing family-oriented mental health care for children, youth and families in their own homes and communities. Our skilled clinical teams provide intensive mental health services to help children and youth remain safely in their own home with their family, restoring hope, and helping to strengthen family unity. With sites located in Portland, Oregon and Washington, including Tukwila, Burien, Vancouver, Olympia, Yelm, Shelton, Aberdeen, Bremerton, University Place, and Tacoma locations. Family Behavioral Health offers comprehensive and intensive mental health services to a diverse population of youth and families. We employ nearly 800 caring and compassionate employees. 

• Gather primary referral (to psychiatric care), behavioral symptoms and concerns from parent, CCS Clinician and others as appropriate. Gather pertinent information from patient and complete patient history, medication history (including dosage, frequency, side effects and effectiveness), and pertinent medical history.
• Evaluate needs of emergent patients (those who must be seen with no scheduled appointment) as immediately as possible, working with parent, clinician and PCP to find an appointment time, and complete written information as completely as possible for psychiatric provider in advance of appointment.
• Maintain manageable schedule for psychiatric providers, ensuring patient flow is constant but not too tightly scheduled.
• Other duties may be included.

• AA degree in related field or 1 year of medical training or 2 years of related healthcare experience.
• Experience overseeing patient records, documentation, and database systems in a medical setting.
• Strong customer service and computer skills especially in MS Office.
• Ability to manage a wide range of office telecommunications equipment that are integrated with a large computer network, including phones, faxing, copying, printing etc.
• Demonstrated ability to communicate effectively, verbally and in writing.
• Excellent interpersonal and organizational skills.
• Must have reliable transportation, valid driver’s license, and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy.
• Must successfully pass required background clearances. 
• Ability to work both independently and as a member of a team.
• Commitment to collaboratively teaming with staff from multi-disciplinary backgrounds. 
• Demonstrated commitment to a workplace which embraces diversity.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in multi-cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services.

Bremerton is a small beautiful city, located across from Seattle (a one-hour ferry ride away) with sweeping views of Olympic Mountain Range. Guests of Bremerton will enjoy the Harborside area offering fine hotels and dining, coffee shops, cafes and Art District, Puget Sound Navy Museum, USS Turner Joy, Boardwalk, Harborside Fountain, and PSNS Memorial Plaza.  

The surrounding Kitsap area offers smaller, charming, waterfront communities with all the amenities of any large city. Enjoy all the area has to offer:

• A haven for boating, fishing, whale and bird watching, and hiking.
• Kitsap is alive with farmers markets, art shows, and festivals throughout the year. 
• Bremerton offer championship golf courses, 35 parks, affordable housing, excellent schools, and many recreational programs. 

If you are passionate about providing strength-based mental health services for children, youth and their family, we would love to hear from you!

If you are on our careers page and you are interested in being considered for this opening: please click on "Apply” to complete a short application, upload your resume, and answer a few questions for consideration.

If you are not on our Careers, copy and paste this link: https://fbh-ccsww.icims.com/jobs/intro?hashed=-435738801  to view and apply for this opportunity.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors. 

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.