Care Coordinator - D-SNP

We believe every candidate deserves thoughtful consideration. That’s why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer — and we genuinely appreciate your patience as we work through applications carefully and respectfully. 

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment. 

There are 2 positions available as a Care Coordinator - D-SNP. These opportunities are available to both current and temporary employees within the Care Management Department at the Alliance.

Reporting to the Medicare Care Management Manager, this position:

• Supports the Medicare Dual Special Needs Plan (D-SNP) Care Management team with coordination of services and activities for members enrolled in D-SNP
• Collaborates with internal and external partners to promote efficient care coordination and support members in navigating care transitions, appointments, and referrals
• Contributes to the effective operation and improvement of Care Management D-SNP programs

The Care Management Department's mission is to coordinate care and empower members to achieve their health and wellness goals through collaboration and by facilitating member relationships with community providers. We bring the voice of the member into the room when collaborating with our fellow departments at the Alliance.

To read the full position description and list of requirements, click here. 

• Knowledge of:
  • The principles and practices of health care and health care systems
  • The principles and customer service
  • The principles and practice of health education
  • The diverse needs of the Medi-Cal and Medicare D-SNP populations
• Ability to:
  • Quickly learn, understand, and communicate the workings of the Alliance, particularly the Utilization Management and Complex Case Management, Community Care Coordination, ECM, and Member Services departments
  • Quickly learn and competently navigate Microsoft Excel and Alliance computer systems
  • Communicate the program mission, vision, and roles
  • Educate on care coordination for the D-SNP program and make presentations to individuals and groups
• Education and Experience:
  • High school diploma or equivalent
  • Three years of experience in a health care setting that involved interacting with members, patients and/or providers in meeting service needs (an Associate’s degree in Health, Social Services or a related field or current certification as a Medical Assistant may substitute for one year of the required experience; or an equivalent combination of education and experience, which would provide the required knowledge, skills and abilities may be qualifying

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. 

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.