Home Care Supervisor - Bilingual (Vietnamese & Mandarin Speaking)

The Long-Term Care (LTC) Supervisor ensures frail seniors and individuals with disabilities live safely at home through high-quality personal care. Reporting to the LTC Service Director, you will manage a caseload of 80-100 clients and supervise 50-60 Home Care Assistants (HCAs). This role balances clinical advocacy, staff mentorship under a Union Collective Bargaining Agreement, and rigorous DOH regulatory compliance.

• 1 Full-time Vietnamese speaking Home Care Supervisor (37.5 hours, 8am - 4:30pm)
• 1 Part-time Mandarin speaking Home Care Supervisor (18 - 20 hours per week)

Click below to see the full job description:

Home Care Supervisor Job Description

• →Client Intake & Advocacy:
  • →Conduct initial home visits to orient clients to rights and policies.
  • →Perform comprehensive safety inspections, and develop personalized care plans and emergency protocols.
• →Personnel Management:
  • →Supervise and mentor 50-60 Home Care Assistants, including hiring, training, conducting performance reviews and managing corrective actions under the Union Collective Bargaining Agreement.
• →Case Coordination & Staffing:
  • →Manage a caseload of 80-100 clients, matching them with appropriately trained HCAs, monitoring client satisfaction, and ensuring 24/7 coverage through a rotational on-call program.
• →Regulatory & Safety Compliance:
  • →Ensure strict adherence to DOH licensing rules, LTC safety programs, and universal precautions while serving as a mandated reporter and community liaison.
• →Administrative Oversight:
  • →Manage clients and HCA data entry, verify electronic visit records for accurate daily payroll and billing, and maintain organized digital and paper files.

• Holds (primary) leadership role in creating a culture of privacy and security of Protected Health Information in HIPAA Covered Entity service area, including education of staff about their responsibilities for safeguarding privacy and security.
• Authorizes level of staff access to PHI/ePHI to ensure staff can perform assigned job duties; regularly monitors access to ensure appropriate safeguarding of PHI/ePHI.

 All employees working in CCS have the responsibility for developing and safekeeping a workplace which values and supports a culturally diverse work environment. Employees treatment of each other, their willingness to try new ways and ideas - all these things contribute greatly to the organization's success in providing an open, culturally enriched, and diverse workplace.

This position requires the employee to work in an office environment where there may be interruptions and a moderate amount of noise from telephones and conversations among employees. Extensive use of computers and related office equipment is typical of this position.

• Able to hear telephone rings, phone conversations and face-to-face conversations
• Able to speak clearly in person and on the telephone
• Able to hand write legibly
• Able to read hand sized print and hand-written notes
• Able to concentrate on task and sustain moderate to extensive attention to detail
• Able to sit for sustained period of time
• Mobility/dexterity of hands/arms to enable use of computer and other office equipment
• Able to make independent decisions and apply sound judgement in performing job duties
• Able to conduct meetings with a diverse population
• Able to handle stressful situations with a professional attitude
• Able toi work independently and as a team member among a diverse staff in semi-open office setting with frequent in-person interaction and numerous interruptions

• Bachelor's Degree in Business, Health Care or Medically related field and four years of experience working in a fast-paced Health Care delivery system. (Experience may be substituted for Education; successfully completing intensive six-month on-the-job LTC Supervisor training at CCS may substitute for education).
• Home Care Aide License, Nursing Aide Certification, or equivalent license
• Excellent communication and interpersonal skills
• Strong organizational and time management skills with the ability to work within systems
• Ability to work as part of a team or independently
• Previous work history in health services
• Demonstrated ability to work with a diverse workforce
• Car with valid Driver's License and automobile insurance
• Pass required criminally history background check

• Three years of experience supervising Home Care, Home Health, or Hospice program
• Demonstrated knowledge of computer programs
• Experience with Medicaid home care
• Familiarity with the designated Service Community

Home Care Supervisor Job Description

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.