Resident Coordinator

The Resident Coordinator is responsible for being at the front desk of the Nativity House Apartments, a 50 unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry.  This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors.  Nativity House Apartments is a permanent supportive housing and services facility for currently and formerly homeless individuals utilizing the Housing First model.  While on shift at the front desk, the Resident Coordinator’s primary focus is the Nativity House Apartments to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. 

• →Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce Catholic Housing Services program policies with residents, guests, and visitors.
• →Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
• →Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
• →Monitor behavior, enforce facility rules, and maintain detailed documentation:
  • →Log all visitors.
  • →Record significant events in a professional and timely manner.
  • →Model respectful, supportive interactions with residents.
• →Maintain a welcoming, supportive, and safe environment.
• →Provide residents with information about on-site and public services.
• →Report CHS program violations to the Program Supervisor and/or Property Manager.
• →Assist the Resident Property Manager with administrative support as needed.
• →Respond appropriately to facility or resident-related emergencies.
• →Accept and distribute messages and packages.
• →Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
• →Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
• →Conduct rounds throughout the facility, including alarm checks on each floor.
• →Provide residents services and information
• →Other duties as assigned.