Claims Phone Support

• →Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
• →Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
• →Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
• →Document complex inquiries and claim status calls and forward to the appropriate claim unit member
• →Meet and exceed Key Performance Indicators, including department objectives and service levels
• →Provide professional and continuous feedback to management on global training needs
• →Serve as a member of the disaster recovery call center team
• →Perform other related duties as needed to fulfill job and unit needs
• →Serve as a customer advocate in all interactions to provide an outstanding Customer Experience
• →Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals.

• →Customer Focus: Demonstrates a customer-first approach, consistently prioritizing customer needs and satisfaction in all interactions and decisions.
• →Knowledge of principles and processes for providing excellent customer service.  This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• →Strong active listening skills demonstrated by giving full attention to what other people are saying
• →Ability to communicate information verbally and in writing so that others will understand the message being conveyed

• High school degree or equivalent
• One to two years of prior customer service experience preferred
• Knowledge of and familiarity with Microsoft office software and Cloud base systems
• Familiarity with claims, imaging and workflow systems is a plus

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $20.00 per hour to a maximum of $22.00 per hour. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

#LI-MU1

#LI-REMOTE