Internal Communications Officer

This is an exciting opportunity for a confident communications professional to make a difference to the staff and volunteers in our organisation across the UK. 

As an Internal Communications Officer, you will play a key role in supporting the organisation to strengthen organisational culture, support transformation, and ensures the workforce remains informed, connected, and motivated."

 

You will:

• Support the delivery of the internal communications and engagement strategy, providing clear organisation wide messaging to staff and volunteers.
• Create and develop communication plans and key messages to support the delivery of organisational priorities.
• Manage and develop the organisation's internal communication channels, including email newsletters, an internal staff website and leadership broadcasts.
• Coordinate content activity across all channels, to ensure staff and volunteers are informed and engaged in organisational projects and activities.
• Enhance staff engagement and help drive cultural and behavioural change by telling the story of our people, our services and our charity.
• Measure, track and evaluate internal communications activities, using evidence to build on and improve effectiveness.
• Advise and work collaboratively with colleagues in the wider Communications team, Change Management team and other departments on how to influence workforce behaviour through high impact internal communications.
• Share best practice, upskill and empower staff to improve how they communicate and engage.

• 3+ years' experience in a communications or marketing role.
• Proven ability to develop and deliver impactful, creative communications plans.
• Experience of managing communications channels including email campaigns and websites.
• Excellent writing and editing skills with the ability to communicate complex information in an accessible, jargon free format.
• Proficient IT skills especially in PowerPoint, Word and Excel.
• Strong relationship management and interpersonal skills.

 

• Excellent communicator, comfortable with presenting ideas.
• Highly organised, with ability to plan, prioritise work and meet strict and competing deadlines.
• Exceptional attention to detail and accuracy.
• Enthusiastic and pro-active, able to take initiative and work autonomously.
• Creative, innovative and passionate about communications.
• A team player that enjoys collaborating with others.

• Degree in a relevant subject.
• Proven ability to support behavioural and cultural change programmes.
• Proficient in the use of email marketing software (we currently use Mailchimp) and Microsoft Office 365 tools including SharePoint, Viva Engage, and Teams town hall events.
• Experience of using analytics and evidence to inform strategies and planning.

 

The charity is a friendly and energising place to work, and you will have the full support of the team to succeed in this role. We are open, bold and compassionate, and we value diversity. 

 

CGL points 29 to 33 (£34,004.94 - £38,114.53)

N/A - Outside London Weighting Area

28/7/2026

15/7/2026

Fiona Caslake | fiona.caslake@cgl.org.uk