Team Leader

 

• Operational line management of a team of staff which includes supervision, appraisal, performance, and sickness management as well as ensuring staff follow CGL and external police applicable to their roles.
• Empowering staff to promote hope, empowerment, choices, control, and opportunities that assist People on Probation (PoP) reaching their full potential as individuals and community members.
• Manage the staff on rota, working with other colleagues within West Midlands’ Dependency and Recovery Service to ensure all elements of the service are covered appropriately. Participate in management on call duty/rota.
• Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning. Where necessary, create team and individual performance plans to improve quality and performance.
• Work with team, and designated Safeguarding Leads to ensure that the practices within the team and service support those PoP who are identified at risk; enabling staff to be competent in the delivery of interventions that reduce risk.
• Working with the management team, maintain strong governance and monitoring systems, ensuring a consistent, high-quality service and ensure professional standards are met and best practice is implemented.

 

 

• Relevant knowledge and experience of leading within criminal justice, substance misuse (including alcohol) or social care services.
• Experience of leading, implementing, improving, and developing service provision that delivers high performance and quality standards.
• Experience of multi-agency working; establishing and maintaining partnerships; pathway and protocol development with other professions to achieve good outcomes for PoP.
• Understanding of culture and change management, staff engagement, service improvement.
• Knowledge of the issues facing offenders including (but not limited to) substance misuse, health and Personal Wellbeing.
• Extensive knowledge of the rehabilitation process and the contributing factors to success and making long term sustained offending behavior and social functioning.

 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

 

 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

CGL points 31 to 33 (£35,220.59 - £37,184.90)

N/A - Outside London Weighting Area

5/6/2026

2/6/2026

Chantel Louise Hopkin | chantel.hopkin@cgl.org.uk | 07350365823

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.