Concierge

We are seeking a dedicated and personable Concierge to join our team at Fellowship Square Phoenix. As the first point of contact for residents, guests, and staff, the Concierge plays a vital role in delivering exceptional customer service and hospitality. If you have strong organizational skills, a warm demeanor, and a heart for serving seniors, we would love to hear from you!

• →Serve as the primary customer service representative at the front desk and by phone.
• →Assist residents with maintenance requests and general inquiries.
• →Operate the phone system and software including Microsoft Outlook, Teams, and Canva.
• →Coordinate communication between departments and residents.
• →Manage resident onboarding tasks such as creating welcome binders and access badges.
• →Distribute internal communications like daily activity puzzles and notices.
• →Maintain documentation such as resident photo directories and pest service logs.
• →Support administrative needs including business card creation, gift shop form updates, and various projects as assigned.

• Minimum 1 year of customer service experience.
• Familiarity with housing, hospitality, and healthcare services for seniors is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
• Strong verbal and written communication skills in English.
• Must be able to multitask, work independently, and handle occasional physical demands (up to 50 lbs.).

Professional, polite, attentive, and respectful in all interactions.

• Calm under pressure and flexible to changing needs.
• Passionate about serving older adults and enhancing their living experience.

Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.

As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.