Manager, Operations QA

• →Bachelor’s degree in Quality, Healthcare, or a related field, or 9 years of Quality Assurance or quality analyst experience within operations.
• →Six Sigma certification preferred.

• At least 5–7 years in a quality assurance or quality analyst role within an operations environment.
• At least 1 year in a people leadership role, demonstrating knowledge and skills in managing team productivity and leading cross-functional teams.

• Solid understanding of data generation and analysis principles.
• Strong knowledge of quality assurance and training methodologies.
• Knowledge of healthcare operations management in call center, claims processing, and/or benefits investigation environments.

• Strong team leadership qualities that support the ConnectiveRx mission and values.
• Ability to build and support a culture of empathy and customer-centric service required in patient care and healthcare case management.
• Excellent organizational skills and attention to detail.
• Strong proficiency in data modeling and analysis using various analytical tools.
• Strong verbal and written communication skills.
• Excellent collaboration skills to build relationships across all levels and cross-functional departments within the organization.

Authentic LeadershipGains the confidence and trust of others through honesty, integrity, and authenticity. Demonstrates a high level of self-awareness and situational adaptability. Honors commitments, maintains confidentiality, and models high standards of integrity.

Drives Results and Manages ExecutionTakes initiative and maintains a strong focus on results. Demonstrates persistence in accomplishing objectives despite setbacks. Sets high performance standards, pursues goals with energy and determination, and consistently works to meet deadlines.

InfluenceNavigates complex policy, process, and people-related organizational dynamics. Drives organizational vision and purpose. Understands the business priorities of other groups and uses knowledge of organizational culture to achieve objectives. Communicates vision effectively and fosters organizational buy-in.

Analytical and Logical ReasoningUses reasoning and critical thinking to identify root causes and solve problems. Collects and analyzes data to determine probable causes and develops effective solutions. Interprets and integrates findings to support decision-making.

Decision QualityMakes appropriate, informed, and timely decisions while ensuring compliance with company policies, practices, and core values.

• Occasional limited travel.

• Adhere to all company policies, procedures, and required training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.  

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.  

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.