AM Server - Magnolia Houston Hotel

Provide guest service to Lounge guests during assigned shift

• →Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• →Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• →Greet arriving guests within designated time frame.
• →Bus tables as guests depart, clear, clean and set for other guest use.
• →Practice suggestive selling for all food and beverage orders taken.
• →Utilize correct timing for placing food orders, delivering food, condiments, etc.
• →Take care of special requests from guests.
• →Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• →If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• →Practice TIPS procedures relating to guest alcohol consumption.
• →Keep menus (all types) clean and organized for the proper service period.
• →Complete opening and closing side duties.
• →Maintain cleanliness of Restaurant seating and serving areas during the service period.
• →Adhere to Hotel food sanitation policies and procedures when handling food and beverage.
• →Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• →Inform the manager or supervisor of any problems with food or beverage product.
• →Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• →Properly handle all chemicals and cleaning agents particularly when around food.
• →Report any injury no matter how minor to your supervisor or manager.
• →Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work.
• Willingness to interact with guests in a friendly welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.

Standing

.

X

Sitting

X

Lifting

X up to 45 lbs.

Bending

X

Reaching

X

Pushing/Pulling

X

Ascend/Descend

X

English Comprehension

X

Speak, read, write

Math Skills

X

Cash handling

Visual Ability

X