Director of Banquets - Hotel Polaris

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Director of Banquets to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• →Supervise and direct the Banquet team including captains, servers, lead houseman, and houseman.
• →Manage the staffing, training, and day-to-day activities of the banquets team.
• →Walk-through and supervise the daily operations of the Banquet area to ensure compliance.
• →Ensure that rooms are setup and service delivery is conducted in accordance with the guest’s expectations and Banquet Event Orders.
• →Respond to any task assigned by Senior Leadership Team 
• →Responsible for collection of payment for banquet events and requisition of daily functions and billing.
• →Develop standards of productivity for food & beverage personnel within the department
• →Ensure proper departmental and inter-departmental communication is maintained.
• →Review all written communication to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups.
• →Responsible for maintaining a strong guest relationship and ensuring that all meeting specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees.  
• →Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• →Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.

• Experienced with 5 or more years in a quality driven Banquet leadership position preferred.
• Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired. 
• Experience with high-end social function, elaborate weddings, and curated meetings preferred.
• High level of organization, creative, and functional thought process with workflow required.
• Excellent command of Word, Excel, PowerPoint required. Payroll Programs preferred.
• Strong customer service orientation and skills.