Director - Warehouse Operations - Contract Logistics

Operational Leadership
•    Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities.
•    Develop and execute operational strategies aligned with organizational goals.
•    Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations.
•    Drive warehouse productivity, service levels, and operational efficiency.
•    Standardize operational processes across all facilities.
Cold Chain Management
•    Ensure uninterrupted temperature integrity throughout storage and handling processes.
•    Monitor compliance with cold chain standards and customer-specific requirements.
•    Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance.
•    Minimize product losses through effective cold chain controls.
Customer Management
•    Build and maintain strong relationships with key customers.
•    Ensure achievement of contractual service level agreements (SLAs) and KPIs.
•    Support business development teams during customer onboarding and solution design.
•    Lead governance meetings and operational reviews with strategic customers.
Financial Management
•    Own warehouse P&L for assigned operations.
•    Develop annual operating budgets and monitor financial performance.
•    Drive cost optimization initiatives while maintaining service quality.
•    Improve productivity through automation, process optimization, and workforce planning.
Safety, Quality & Compliance
•    Ensure compliance with food safety, pharmaceutical, and regulatory requirements as applicable.
•    Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required.
•    Drive a strong safety culture with zero-harm objectives.
•    Lead internal and external audits.
Inventory & Warehouse Excellence
•    Ensure high inventory accuracy through robust inventory control processes.
•    Reduce inventory discrepancies, damages, and shrinkage.
•    Drive Lean, Six Sigma, and continuous improvement initiatives.
•    Implement best practices in warehouse layout, slotting, and space optimization.
Technology & Digital Transformation
•    Lead implementation and optimization of Warehouse Management Systems (WMS), ERP integration, barcode/RFID technologies, and automation solutions.
•    Utilize operational dashboards and analytics for performance management.
•    Drive digital transformation initiatives across warehouse operations.
People Leadership
•    Lead, mentor, and develop regional warehouse managers and functional leaders.
•    Build a high-performance culture focused on accountability and continuous improvement.
•    Develop succession plans and leadership pipelines.
•    Drive employee engagement and capability development.
Stakeholder Management
•    Collaborate with transportation, procurement, engineering, quality, finance, HR, and commercial teams.
•    Support strategic projects including network expansion and warehouse start-ups.
•    Lead customer implementations and operational transitions.