Reservations Agent

Before guests experience our pools, restaurants, beautiful guestrooms, and legendary hospitality, they meet you.

We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple celebrating a special occasion, or attendees arriving for a major convention, you'll help ensure every guest begins their experience with confidence and excitement.

If you're friendly, detail-oriented, and enjoy turning questions into reservations, we'd love to meet you.

• →Answer incoming reservation calls and respond to online inquiries in a professional, friendly, and timely manner.
• →Book individual room reservations while identifying opportunities to upsell room types, packages, and resort amenities.
• →Provide accurate information regarding accommodations, dining, amenities, promotions, and local attractions.
• →Modify, cancel, and confirm reservations while maintaining accuracy.
• →Assist guests with special requests and ensure important details are communicated to hotel operations.
• →Maintain a thorough knowledge of room types, rates, availability, and resort offerings.
• →Meet individual and team performance goals for quality, productivity, and guest satisfaction.
• →Collaborate with Front Office, Sales, Revenue Management, and other departments to provide a seamless guest experience.

• Previous hotel reservations, front desk, call center, or hospitality experience preferred.
• Excellent communication skills with a warm, engaging phone presence.
• Strong computer skills and the ability to learn reservation and property management systems quickly.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving skills and a genuine passion for guest service.
• Flexible availability, including evenings, weekends, and holidays as business demands require.

• Ability to remain seated and work at a computer for extended periods.
• Ability to communicate clearly by phone and in person.
• Frequent use of computers and standard office equipment.
• Ability to occasionally lift up to 15 pounds.

• Join one of San Diego's premier resort destinations.
• Complimentary team member meals during your shift.
• Free parking.
• Resort and hotel travel discounts.
• Career growth opportunities with CoralTree Hospitality.
• A collaborative team that believes great hospitality starts long before check-in.

If you're passionate about hospitality, enjoy connecting with people, and love helping guests plan memorable stays, we'd love to hear from you.