Reservations Sales Agent

At Town and Country Resort and Tommy Bahama Miramonte Resort & Spa, reservations are more than dates and room types—they are the beginning of a guest's experience.

As a Reservations Sales Agent, you will help guests discover the right destination, accommodation, and experience for their stay. Whether someone is planning a San Diego getaway at Town and Country or escaping to the desert at Miramonte, you'll be the knowledgeable, friendly voice that turns an inquiry into a reservation.

If you enjoy talking with people, have a natural talent for sales, and know how to turn a simple question into an exciting stay, we'd love to meet you. The position is located in San Diego at the Town and Country Resort. #TowncountrySD

• →Handle incoming reservations calls, emails, and booking inquiries with professionalism and enthusiasm.
• →Convert inquiries into reservations by understanding guest needs and recommending the best available accommodations and options.
• →Represent both Town and Country Resort in San Diego and Tommy Bahama Miramonte Resort & Spa in Indian Wells with confidence and enthusiasm.
• →Provide accurate information about room types, rates, packages, amenities, dining, recreation, and resort experiences.
• →Maximize revenue opportunities through room upgrades, packages, special offers, and other resort offerings.
• →Create, modify, and cancel reservations accurately in the hotel's reservation system.
• →Ask thoughtful questions to understand the purpose of each guest's visit and personalize recommendations.
• →Maintain strong knowledge of rates, availability, promotions, resort policies, and special offers.
• →Coordinate with Front Office, Sales, Catering, and other departments to ensure guest requests are communicated and fulfilled.
• →Handle guest questions and concerns with patience, professionalism, and a solutions-oriented approach.
• →Meet or exceed established reservation, conversion, upselling, and quality standards.
• →Accurately document guest preferences, requests, and special arrangements.
• →Follow all applicable payment, reservation, cancellation, and data-security procedures.

• Previous hotel reservations, front desk, sales, call center, or customer service experience preferred.
• Strong communication skills and a genuine enjoyment of talking with people.
• A confident, personable approach to sales—you know how to recommend without being pushy.
• Strong attention to detail and the ability to manage multiple reservations and requests accurately.
• Comfortable working with computers and learning hotel reservation systems.
• Ability to remain calm and professional during busy periods.
• Strong problem-solving skills and good judgment.
• Ability to work independently while being a great team player.
• Flexibility to work weekends, holidays, and varying shifts as needed.
• Bilingual skills are a plus.

This position gives you the opportunity to represent two distinctive California resort experiences:

Town and Country Resort — San DiegoA legendary San Diego resort in Mission Valley featuring 671 guest rooms, extensive meeting and event space, multiple dining experiences, and a vibrant resort atmosphere.

Tommy Bahama Miramonte Resort & Spa — Indian WellsA relaxed desert retreat where guests come to unwind, recharge, enjoy the sunshine, and experience the best of the Coachella Valley.

Whether your guest is looking for a convention-friendly San Diego resort or a relaxing desert escape, you'll help them find the experience that fits.