Senior Operations Support SME

senior

OtherSupport

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

This position operates 100% onsite unless otherwise discussed and approved by the Program Manager and customer; work is conducted on a standard eight (8) hour schedule Monday - Friday.

Requirements Summary

Active Top Secret / SCI and Full Scope/Lifestyle Polygraph is required upon application for initial consideration. *** This position is not open for any clearance upgrades, reactivation,

Technical Tools

OtherSupport

Responsibilities

~1 min read

→This position operates 100% onsite unless otherwise discussed and approved by the Program Manager and customer; work is conducted on a standard eight (8) hour schedule Monday - Friday.

This position requires no travel.

Requirements

~1 min read

Experience supporting users in a help desk, service desk, operations center, or technical support environment.
Strong troubleshooting and problem-solving abilities.
Experience working with ticket management systems.
Ability to communicate technical issues and operational status to both technical and non-technical audiences.
Experience following and maintaining SOPs and SLAs.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Experience supporting Intelligence Community or Department of Defense environments.
Experience monitoring system and network health.
Prior experience serving as a senior technician, lead analyst, or subject matter expert in an operational support environment.
Familiarity with enterprise IT operations and customer-facing support activities.

Active Top Secret / SCI and Full Scope/Lifestyle Polygraph is required upon application for initial consideration. *** This position is not open for any clearance upgrades, reactivation, or sponsorship.***

BA/BS degree and applicable experience, or equivalent combination of education and experience supporting customer operations, help desk, or technical support environments.

Relevant technical certifications are desirable but not required.

What We Offer

~1 min read

At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.Job Type: Full-time (onsite)

✓401(k)

✓Dental insurance

✓Medical insurance

✓Health Savings Account option

✓Flexible Spending

✓Vision insurance

✓Life and Disability Insurance

✓Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance)

✓Paid Time Off

✓Holiday pay