Application O&M Support Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI is seeking an Application Operations & Maintenance (O&M) Support Specialist to support mission-critical applications. This role provides operational support for enterprise applications by monitoring system performance, troubleshooting incidents, coordinating maintenance activities, and ensuring high application availability.

The successful candidate will work closely with application owners, infrastructure engineers, developers, and Service Desk teams to deliver reliable application services that support CDC's mission.

• →Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
• →Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
• →Perform root cause analysis and recommend corrective actions to prevent recurring issues.
• →Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
• →Support application configuration, testing, validation, and production releases.
• →Document operational procedures, technical runbooks, and troubleshooting guides.
• →Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
• →Maintain accurate incident, problem, and change records using ServiceNow.
• →Participate in after-hours maintenance and operational support activities when required.
• →Identify opportunities for automation and continuous process improvement.

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise applications in an Operations & Maintenance environment.
• Experience with application monitoring, incident management, and production support.
• Working knowledge of ITIL service management principles.
• Experience using ServiceNow or comparable ITSM platforms.
• Strong analytical and troubleshooting skills.

• Experience supporting Federal government applications.
• Experience supporting Windows and Linux server environments.
• Familiarity with middleware technologies, web services, APIs, and SQL databases.
• ITIL Foundation Certification.
• Experience supporting cloud-hosted applications.