Software License / Hardware Warranty Analyst

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI is seeking a Software License / Hardware Warranty Analyst to own license and warranty accountability for all hardware and software assets managed by an enterprise IT Customer Support Services program supporting a Department of War agency. The analyst analyzes software entitlements against deployments to determine compliance positions and reharvest, true-up, renewal, or retirement recommendations; tracks hardware maintenance and warranty agreements; executes the multi-stage expiration notification timeline defined in the Performance Requirements Summary; analyzes utilization to support Government capacity planning and cost forecasts; and produces the license and warranty content of the Quarterly Lifecycle and License Management Report. The role coordinates with procurement, the Asset/Lifecycle Manager, endpoint engineering, and the Government's Logistics Management Office. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers. 

• Maintain the authoritative software license inventory (entitlements, license models, maintenance terms, deployments from MECM/SCCM and CMDB discovery) and analyze compliance positions to determine reharvest, true-up, renewal, or retirement recommendations. 

• Track all hardware maintenance and warranty agreements and software renewals, and execute the multi-stage expiration notifications required by the PRS with recommendations and cost impacts for Government decision. 

• Analyze license and asset utilization to support capacity planning, prepare forecasts and projected costs for ad hoc data calls and procurement (RIP) planning, and identify optimization opportunities. 

• Produce the license and warranty sections of the Quarterly Lifecycle and License Management Report, support software audits and DoDI 5000.76 internal-use software accountability, and maintain license management procedures. 

• Own the accuracy and integrity of the authoritative hardware and software inventory, analyzing lifecycle transactions, CMDB and endpoint discovery data, and physical inventory results to identify and resolve discrepancies and determine corrective actions and process controls. 

• Analyze software license entitlements, deployments, and compliance positions and hardware maintenance/warranty agreements; determine renewal, true-up, reharvest, or retirement recommendations; and execute the multi-stage expiration notification timeline defined in the PRS. 

• Determine IUID applicability for Government-designated accountable assets and ensure accurate DFARS 252.211-7003 item data is submitted through WAWF Receiving Reports in PIEE at acceptance. 

• Plan and lead physical inventories across headquarters, regional, and field locations, determining scope, methodology, and custodian coordination, and adjudicating discrepancy research and resolution.

• IAITAM CSAM or CHAMP; experience with Microsoft, Adobe, ServiceNow, Cisco, and VMware licensing models and with software asset management tooling. 

• IAITAM CHAMP, CSAM, or CITAM certification; ITIL 4 Foundation. 

• Experience supporting Department of War (DoW), DoD, or Intelligence Community environments across multiple enclaves. 

• Experience with COMSEC material handling procedures and COMSEC Courier Authorization. 

• Experience with mobile device inventory, printer fleet inventory, and communications equipment accountability. 

• Familiarity with Supply Chain Risk Management (SCRM) controls and DoDI 5200.44. 

• Experience with Power BI for asset reporting. 

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.