Service Team Manager

We are looking for an experienced people manager with a strong understanding of agriculture and bovine genetics to lead and develop our specialist service team.

This is a varied, field-based leadership role where you will combine people management, coaching and operational delivery.

You will help your team provide an excellent service to customers while maintaining high standards of safety, compliance and performance.

You will work collaboratively with colleagues across the business, support continuous improvement and play an important role in strengthening the integration and efficiency of our service offering.

If you enjoy developing people, solving operational challenges and making a visible difference to customers and colleagues, this could be an excellent next step in your career.

Salary from £39,500 - salary offered will be dependent on experience

Location - you will need to be located in the North Wales/Welshpool area

Reporting directly to the Regional Business Manager, you will support the operational delivery and people management of Service to ensure compliance and consistency across the Service function.

Provide direct line management to specialist team members, including setting clear objectives, facilitating training and managing their development. Supporting employees returning to work from periods of absence with return-to-work interviews to support employee wellbeing. Overall people line management of direct reports.

Regularly ride out with Specialists based on individual needs, providing hands-on technical guidance, ensuring service excellence, and following up with constructive feedback and coaching.

Work with RBM to enhance Service efficiency ensuring we improve service recovery and utilise service with the most profitable customers and prospects. Work closely with RBMs and SBAs to execute service pricing strategy, including implementation of insemination agreements, RMS contracts. Support with maximising flask revenue.

Conduct thorough farm risk assessments in line with H&S goals, to ensure safety standards are met and regulatory compliance is maintained, supporting a safe working environment for all team members.

Manage local stores and stock levels, ensure accurate stock records, timely replenishment of supplies, regular stock audits. Ensure local stores are maintained and safe and in line with H&S requirements.

Oversee onboarding and ongoing support of new team members, ensuring they are fully equipped to deliver high-quality service in their Specialist roles and take accountability for compliance goals and expectations. This includes CRM, fertility reviews, performance management, training, ride outs, compliance, Lightfoot, H&S and flask capacity reporting.

Take ownership for ensuring that the Company’s and legal Health and Safety regulations are complied with at all times. Ensuring that the goals are clearly communicated and implemented across specialist teams, reviewed regularly, progress tracked and remedial actions identified and addressed.

Work alongside technical service staff to identify and correct specialist underperformance conception rates, develop our DIY training offering and support customers.

Work closely with Operations Hub Team, Sales Team and the TAG Team to conduct in-depth service reviews for customers. Highlight RMS (Reproductive Management System) successes, demonstrate value, and identify opportunities to enhance service delivery. Produce reports for DIY customers alongside SBAs as required in line with growing semen volume.

Leads by example through consistent, values-driven behaviour, acting as a visible advocate for positive change and fostering a culture of accountability and improvement.

Emergency flask cover as and when required. This represents approximately 5% of the position.

• A relevant qualification in agriculture, animal science or a related discipline is desirable
• Equivalent practical experience will also be considered
• A full UK driving license is required

The role requires travel within the UK

• Previous experience dealing with shift patterns and rotas
• Experience building and maintaining relationships across different areas of a business
• Knowledge of bovine genetics and agriculture
• Excellent verbal and written communication skills
• People management skills
• Strong interpersonal skills, with the ability to build rapport quickly
• Effective time management and the ability to manage a busy schedule
• Ability to work independently and use your own initiative
• Proficiency in Microsoft Office

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs). 

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.