Concierge

The Executive Suite and Club Box concierge is responsible for front line service to Executive Suites and Club Boxes, their guests and VIPs for FedExForum and the Memphis Grizzlies.  This role includes greeting, filling requests, and problem-solving during events.   The Concierge will monitor and control guest access to the Executive Suite level(s) and premium areas while making sure all our guests’ expectations are met. This role is ideal for someone who is calm under pressure, proactive, and comfortable engaging with VIP guests in a fast-paced, high-visibility environment.

• Ensures all guests are greeted upon arrival and first impression standards are met. 
• Promotes personal guest relations and ensures Premium Seat clients receive a consistently high standard of service and quality.
• Learn and understand the layout of FedExForum and direct guests to proper areas of the arena when assistance is needed.
• Services and fulfills individual requests with expedience and care.
• Responds to all incoming inquiries, suggestions and concerns from guests.
• Interacts with our Executive Suite and Club Box guests to make sure all concerns are being taken care of and suggestions are constantly being taken.
• Advises, and immediately follows up with maintenance, housekeeping, security and any reported problems or concerns.
• Operate and manage the concierge desk (when scheduled) which involves answering the guest services/concierge telephone line, answering questions, redirecting guests as needed, checking tickets for access and using a radio to help guests out as quickly as possible.
•  Provides management with a brief activity recap at the end of each shift. Participates in various special events and promotional activities for our Premium Seat clients, as required.
• Supervises, maintains and roams designated concierge station during scheduled event time.
• Accepts, upon rotation, additional event responsibilities, including liaising with partners (food and beverage partners, security, housekeeping, Ticketmaster, etc.), attending a pre- and post-event briefing.  
• Maintains a positive, professional and guest-first presence at all times.

• High School Diploma or GED.
• Three or more years of concierge, hospitality, or service-related experience, with a strong focus on delivering exceptional customer service and guest satisfaction.
• Availability to work a flexible schedule, including evenings, weekends, and holidays based on the event schedule (most shifts begin around 4:30 PM; start times may vary).
• Strong communication, writing, and interpersonal skills, with the ability to build relationships and collaborate effectively within a team environment.
• A people-first approach, with the capability to engage professionally and confidently with staff, guests, clients, and VIPs at all levels.
• An energetic, positive, and self-motivated mindset, paired with a high level of professionalism, poise, and diplomacy in guest-facing interactions.
• Ability to multitask and stay organized in a fast-paced, high-energy environment.

• Knowledge of sports and entertainment, specifically NBA basketball.

• Ability to stand for extended periods and work in crowded, loud environments
• Ability to walk stairs/elevators frequently and remain mobile during events
• Comfort using radios and communicating quickly in real-time

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.