Human Resources Associate

Resumes are being accepted for the position of Human Resources Associate within the Human Resources Department. Reporting to the HR Manager, Talent and Organizational Development, the successful candidate will provide exceptional first-line customer service assistance to employees, leaders, applicants and the general public regarding general human resources matters. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

• →Provide exceptional front line (in person, phone, email and social media) customer service to employees and the general public regarding general human resources matters including responding to all myHR inquiries.
• →Provide information and answer questions regarding the application of human resources policies, procedures, collective agreements etc. to all employees and leaders, referring questions or concerns requiring policy interpretation to Human Resources Specialists and Advisors, as appropriate.
• →Provide customer service and support to for the recruitment function by coordinating all aspects of the recruitment process including receiving and tracking VRF’s, generating requisitions, employment posting and advertising, generating and reviewing applicant lists, coordinating interviews and reference checks, preparing offers of employment and tracking conditional items. Create and maintain recruitment folders, ensuring compliance with recruitment policies, procedures and City bylaws.
• →Participate in interview panels, as needed.
• →Coordinate mass hiring initiatives such as summer recruitment, winter recruitment, paramedic, transit operator and firefighter recruitments in collaboration with Recruitment Specialists and hiring managers.
• →Administer employee experience programs (examples recognition and retirement programs) and provide logistical support for HR programs and special projects.
• →Administer employee surveys, monitor participation level, and generate quarterly/annual reports and provide custom reports, as requested.
• →Maintain, update, and generate seniority lists, ensuring accuracy and compliance with company policies and contractual agreements.
• →Administer boot and clothing voucher program for NUME, 241, and 973 Union groups.
• →Effectively utilize and maintain all recruitment software systems such as iCIMS (Applicant Tracking System) and JD Edwards (Human Resources Information System).
• →Administer the internal and external webpages, including the City’s career page, and perform basic content maintenance and updates as required
• →Ensure proper recording, routing, retention, storage and/or disposition of all documents received, in accordance with established policies and procedural guidelines.
• →Assist with onboarding for new employees.
• →Maintain high quality standards in the delivery of internal Human Resources services.
• →Develop standard operating procedures.
• →Monitor and report monthly on recruitment metrics,
• →Perform miscellaneous job-related duties as assigned.

• Experience related to the duties above, normally acquired through the completion of post-secondary education in Human Resources, Business Administration or a related field and experience with providing recruitment support within structured, agreement based environments. Candidates with an equivalent combination of education and experience may be considered.
• Experience in providing customer service support to employees and/or the general public via phone, email and in person.
• Understanding of general HR procedures and practices including but not limited to: handling of confidential or sensitive information, recruitment and labour relations.
• Superior customer service and interpersonal skills including the ability to effectively communicate and work collaboratively with a wide range of individuals including employees, agencies, external contacts and the public.
• Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a demanding environment.
• Self-directed, well-organized and proactive individual.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of relevant employment legislation including Accessibility for Ontarians with Disabilities Act (AODA), Employment Standards and Human Rights.
• Ability to maintain accuracy and work quality standards.
• Ability to work effectively in a team environment.
• Experience with Microsoft Office (Word, Excel, PowerPoint & Outlook).
• Experience with HRIS software such as JDEdwards, and applicant tracking systems for recruitment would be an asset.
• CHRP or CHRL designation is an asset; candidates actively pursing certification are also encouraged to apply

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.