Customer Service Representative
Quick Summary
Overview Heritage Home Service Location: Boxborough, MA (In-Person) Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions.
Answer incoming calls with professionalism and warmth Schedule service appointments and dispatch technicians Resolve customer inquiries and ensure satisfaction Maintain accurate records in our system Collaborate with team members to ensure smooth…
3+ years of customer service experience Experience with high-volume inbound and outbound calls Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Positive, customer-first attitude and team mindset Basic…
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities
~1 min read- →
Answer incoming calls with professionalism and warmth
- →
Schedule service appointments and dispatch technicians
- →
Resolve customer inquiries and ensure satisfaction
- →
Maintain accurate records in our system
- →
Collaborate with team members to ensure smooth operations
- →
Follow up with customers to build lasting relationships
Requirements
~1 min read3+ years of customer service experience
Experience with high-volume inbound and outbound calls
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Positive, customer-first attitude and team mindset
Basic computer skills (training provided)
What We Offer
~1 min readLocation & Eligibility
Listing Details
- Posted
- March 4, 2026
- First seen
- May 15, 2026
- Last seen
- June 1, 2026
Posting Health
- Days active
- 17
- Repost count
- 0
- Trust Level
- 24%
- Scored at
- June 2, 2026
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