Regional Culinary General Manager

Are you a Regional Culinary General Manager ready to lead dining that makes seniors feel at home, while serving others and growing alongside a team that cares?

Immanuel Communities is seeking a Regional Culinary General Manager to work at Immanuel Home Office, located at 1044 North 115th Street, Omaha, NE 68154, as well as assigned senior communities or centers in the Omaha metropolitan area. You will set the standard for the meals we serve and develop the culinary teams behind them. This position requires working on premises.

The Regional Culinary General Manager leads daily operations across every dining venue in an Immanuel community, front and back of house, and supports additional communities as assigned. Working alongside the home office culinary team and all business lines, you will deliver on our food and beverage goals. You will coach and develop your teams, drive financial performance, uphold food safety and compliance standards, and ensure the highest level of satisfaction for residents, guests, and employees. Supports and lives out Immanuel’s Mission and CHRIST Promises.

• Ensures the assigned Communities maintains budgetary compliance for Back of House (BOH) and Front of House (FOH).
• Responsible for all alcohol and bar management.
• Completes FOH service wares inventory.
• Linen management.
• Ensures all catering orders are properly executed.
• Attends and participates in operational leadership meetings.
• Manages BOH and FOH staff to maintain brand standards.
• Ensures all BOH and FOH staff adhere to safety and sanitation compliance.
• Facilitates stand-up collaboration with BOH staff.
• Manages the Point of Sale system:

o   Closure/reconcile of credit cards

o   Catering charges

o   End of month billing and reconciling

o   Training

• Manages uniform expectations of BOH and FOH staff.
• Facilitates frequent and effective communication between BOH and FOH staff.
• Ensures standards, policies and procedures are adhered to by BOH and FOH staff.
• Understands and executes regulatory compliance for Assisted Living, Long Term Care and Memory Support.
• Changes and updates BOH and FOH standards as needed.
• Maintains a high standard of cleanliness in all dining venues.
• Delegates server sections.

• Orders food, cleaning chemicals, and supplies.
• Monitors and maintains budget for food services within the communities and department. 
• Provides annual recommendations and input for capital budget items for the communities.

• Trains and works with kitchen and dining staff to ensure quality standards are met or exceeded.
• Coaches, counsels, and evaluates employees on their performance.
• Substitutes for daytime servers, night time servers, and cooks as necessary.
• Provides leadership to all BOH and FOH staff and is responsible for the recruitment, retention, coaching and performance management of BOH and FOH staff.
• Creates staff schedules utilizing scheduling software.

• Communicates and listens to residents’ concerns, wants, likes, and dislikes to ensure a high degree of resident satisfaction.
• Monitors, reports, and takes corrective action regarding resident complaints.
• Attends and leads resident and food committee meetings.
• Develops action plans to address resident concerns.
• Coordinates with community managers to plan and host special events.
• Collaborates with FOH staff to ensure the highest level of customer service for residents.
• Consults with the Corporate Executive Chef for recommendations and re-direction about food service issues.
• Ensures guest satisfaction and expectations are met or exceeded.
• Handles all guest reservations.
• Reconciles customer complaints and concerns. 
• Ensure service is properly executed and service flow is maintained.
• Executes celebratory meals.

• Assures safe methods are adhered to by staff in the kitchen.
• Ensures compliance with safety and service standards according to Immanuel’s standards, DHHS Food code, and assisted living regulations.
• Assures all recipes are followed.

• Performs other duties as assigned or requested.

• BLS Certification required
• ServSafe certification is required.
• Food Handler certificate is preferred.

• Associate’s degree in Culinary Arts or trade/ vocational school degree in Culinary Arts is required.
• Advanced certification or degree in Culinary Arts is desirable.
• Equivalent years of experience may substitute for education requirement.

• Three (3) years of experience as a chef is required, with executive chef experience preferred.
• One (1) year of managerial experience is required.
• Equivalent years of education may substitute for experience requirement.

•  Meaningful work: You won’t just have a job; you will have a purpose.  Our Mission impacts the lives of our residents/participants and their families, one another, and our community.
• Growth Opportunities: We invest in your development.  Whether it’s mentorship, training, or advancement, we’re committed to your growth.
• Inclusive Culture: We celebrate uniqueness and foster an environment where everyone feels valued.
• Work-Life Harmony: We believe in allowing you to thrive by leveraging your passion.  Achieve your best work while maintaining a healthy work-life harmony.
• Total Rewards: A focus on feedback and recognition, competitive compensation, a robust benefits package, and perks beyond the basics.
• Intentional Experience: We are very intentional about your employee experience, from Day One Orientation to how we onboard new managers and invest in quarterly and annual leadership training.  

• Immanuel is an Equal Opportunity Employer and participates in E-Verify.
• A background check and drug screen will be required prior to hire.
• Applicants must be currently authorized to work in the United States on a full-time basis.