Bilingual Specialist, Client Optimization (English/Spanish)

In Client Optimization, you will communicate directly with clients through our phone, chat and email platforms, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. A successful Client Optimization team member is tech savvy, data oriented, team focused professional, so if you get excited about delivering outstanding, memorable experiences, facilitating effective solutions, and delighting clients at every turn, this is the role for you.

Our Client Optimization team is a results driven team that excels at delivering top-notch customer service in an enjoyable, high-productivity and collaborative environment. By working independently and in a team setting, you will hone your organizational and communication acquirements.  Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.

• Assist and interact with our clients through our phone, chat, and email channels. 
• Become an Indeed product authority, which will allow you to maximize clients’ accounts and set them up for success.
• Assist new clients with their account set-up; make suggestions as an industry authority, thoroughly explain Pay-Per-Click (PPC)/Pay-Per-Applicant (PPA), and give an overall great first impression (a few boolean searches go a long way!)
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions 
• Facilitate communication between Client Optimization and Sales counterparts
• Provide clients a “WOW” experience by exceeding expectations in customer service and resolution times
• Deliver exceptional service day in and day out with fast response times and clear, helpful communications
• Enjoy working in a team centered environment where continuous learning is part of your day-to-day
• Be responsible for meeting several metrics; however, emphasis will be placed on CSAT (Client Satisfaction) and product conversions

• 1+ years in customer service, business-to-business (B2B) environments, experience with online advertising, Pay-Per-Click (PPC) advertising.
• 2+ years of related experience : Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), Business to Business (B2B) or Business to Consumer (B2C) relationship management, account management, customer service (servicing internal or external customers), or retail customer service. 
• Write and speak Spanish and English in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process. 
• Learn efficiently and exhibit tech savviness; your curiosity and initiative mean that you can get up to speed and have an impact from day one. 
• You are comfortable speaking with clients and decision-makers about meeting their hiring goals
• You speak with ease and assurance with occasionally unhappy clients and make it your mission to improve their experience

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Tier 1 - United States of America 24.12 - 28.37 USD per hour

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.AI NoticeIndeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. 

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

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