Regional Manager - South Bay Portfolio

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to  enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

Under the direction of the Regional Director or Vice President, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by JSCo. The Regional Manager interprets and implements management procedures based on the company policies and procedures, as well as all relevant governmental regulations.

Employee Management

• →Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
• →Performs timely performance evaluations on employees and assists Property Managers with site-level employees.
• →Approves all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.
• →Compiles comprehensive reports regarding performance of employees.
• →Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures

Financial Accountability (some tasks may be assigned to advanced Property Managers)

• Prepares annual operating and capital budgets
• Reviews financial statements and reports
• Supervises the collection of delinquent resident accounts
• Ensures accuracy of accounting/ rent roll reporting
• Prepares annual rent increase proposals and other financial worksheets, as may be required by JSCo, owner or regulatory agency.
• Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties

Regulatory/Compliance

• Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.
• Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
• Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.
• Attends meetings requested by regulatory agencies
• Responsible for placing appropriate property insurance, as approved by the owner
• Develop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by JSCo.

Marketing/ Vacancy

• Conducts regular inspections of property and vacant apartments.
• Makes recommendations to improve marketing and leasing effectiveness.
• Review traffic reports and keep accurate records to be used as a tool for advertising
• Review Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria

New Developments

• Compile and prepare marketing and lease-up, fit –up, supply budgets
• Coordinate start-up of operations including application process, contract and service procurement, staff hiring and training.
• Maintain and review s weekly reports to Owner
• Develop marketing materials and advertising
• Physical Condition
• Review wait list to ensure that it is being maintained properly on Boston Post
• Walk vacant units to survey rent readiness
• Walk grounds to ensure that the highest standards are maintained
• Discuss with site manager any current resident issues or maintenance issues
• Review recent tenant income certifications for accuracy and timeliness
• Review Delinquency report and take applicable action
• Manage on-site staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback.  Encourage a team environment at all levels.
• Coordinate capital improvements
• Review maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.

Resident Relations

• Supervise resident evictions and assists with investigating complaints. Work closely with legal counsel for the property on all matters pertaining to the property. 
• Promote harmonious relations among residents, staff vendors, and the community at-large and the on-site social services coordinator.
• Assist in the development and implementation of resident activities and property management programs.
• Develop and maintain relations with community services agencies and other affordable housing groups in an effort to supplement property management service and future resident base.

 

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, property managers, other employees, vendors, residents, senior staff, owners, sponsors and clients, public agencies.
• Prepare comprehensive and detailed reports for senior management, clients and agencies. Meet with clients on a regular basis and provide written and verbal reports as needed.
• Promote harmonious relations among residents, staff, vendors, and the community at-large.

 

• Demonstrated knowledge in the implementation and maintenance of compliance programs, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA). Assisted Housing Program (AHP) properties and Project-Based Voucher program through the Housing Authority (PBV).
• Demonstrated knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.
• Demonstrated ability to support and develop diverse environment.
• Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines.
• Demonstrated knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus.
• A minimum of 4 years of Property Management experience and 2 years of personnel supervision, training and evaluation experience.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership and coordination of people and resources.
• Basic mathematical skill with excellent reading, writing and communication in English.

• This position interacts with internal and external individuals (employees, managers and government agencies) on a regular basis: in person, phone and email
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
• Sitting and standing for extended periods of time is necessary
• It is necessary for the position to lift heavy boxes of documents and move them to a storage room that may be dusty
• It is necessary for the position to drive extensively to various property locations, valid CA Driver's License and reliable transportation required.
• TCAC and other various regulatory programs

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.