Credentialing and Licensing Coordinator

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Credentialing and Licensing Coordinator maintains MCC's organizational licenses, permits, registrations, and regulatory records and supports initial credentialing and recredentialing for clinical staff. The position coordinates complete, timely files for review and approval, monitors expirations and renewal cycles, and escalates barriers that could affect workforce readiness or clinic operations. 

• Maintain an accurate inventory, renewal calendar, required postings, and audit-ready files for licenses, permits, registrations, certificates, fees, and agency correspondence. 
• Coordinate applications, renewals, amendments, relocations, service changes, closures, and terminations within required timeframes. 
• Support applicable California Department of Public Health (CDPH), California State Board of Pharmacy, laboratory, radiologic, dental, medical-waste, hazardous-material, fire, occupancy, and local business requirements. 
• Monitor agency communications and promptly escalate questions, deficiencies, or time-sensitive issues to accountable leaders and Compliance, as appropriate. 
• Coordinate with HRSA scope, payer enrollment, NPI, Facilities, Finance, Pharmacy, and other owners to keep site and service information align. 

• Coordinate initial credentialing and recredentialing for licensed independent practitioners and other assigned clinical workforce members in accordance with MCC policy and applicable accreditation, HRSA, and payer requirements. 
• Collect and review applications, attestations, disclosures, supporting documents, and requested updates; identify omissions, inconsistencies, and items requiring follow-up. 
• Complete and document required primary-source verifications, including licensure, education, training, board status, work history, references, sanctions, exclusions, malpractice history, NPDB, and DEA or CURES information when applicable. 
• Monitor expiring credentials and recredentialing cycles; conduct timely outreach and escalate incomplete or overdue requirements before they affect eligibility to practice. 
• Maintain accurate provider demographics, credentialing data, verification dates, documents, status, and workflow activity in the approved credentialing system. 
• Protect confidential credentialing, peer-review, workforce, and provider information in accordance with MCC requirements. 

• Prepare complete credentialing and privileging files, summaries, reports, and agenda materials for Credentialing and Privileging Committee and other required approval bodies. 
• Coordinate initial, renewed, or revised privileges so requested services, sites, competencies, and supporting documentation are clearly presented for review. 
• Obtain required competency, peer-review, OPPE, FPPE, or other reappointment information from responsible clinical leaders when applicable. 
• Document approvals, conditions, effective dates, expiration dates, and follow-up actions; credentialing and privileging decisions remain with authorized committees and leaders. 

• Maintain organized, audit-ready credentialing and licensing records and produce reports for leadership, committee, survey, audit, and operational needs. 
• Coordinate with clinical leadership, Human Resources, Payer Enrollment, Compliance, Operations, Quality, and others to resolve dependencies and maintain aligned records. 
• Communicate requirements and deadlines clearly, track assigned actions, and escalate unresolved risks or delays through the defined management pathway. 
• Perform other related duties and projects as assigned. 

• Fulfill immunization and fit for duty regulatory requirements. 
• Office and clinic-based work with regular travel between MCC sites and occasional early-morning or evening meetings.
• The position routinely uses a computer and telephone; sits, stands, and walks for extended periods; and may lift or transport materials weighing up to 20 pounds. Reasonable accommodations will be provided in accordance with applicable law. 
• Occasional travel to clinic locations and affiliate organizations. 
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• Bachelor's degree in healthcare administration, business, public administration, or a related field; equivalent relevant education and experience may be considered. 
• Three years of healthcare credentialing, licensing, medical staff services, accreditation, regulatory operations, or related experience desired. 
• Experience with primary-source verification, credentialing databases, expiration tracking, committee preparation, and confidential records. 
• FQHC or multi-site ambulatory healthcare experience and familiarity with California licensing, HRSA, payer, and Joint Commission requirements preferred. 
• National Association Medical Staff Services (NAMSS) credentialing education or certification.
• Bilingual English/Spanish skills preferred. 

• Strong organization, accuracy, attention to detail, follow-through, and deadline management. 
• Ability to interpret requirements, identify missing or inconsistent information, and maintain defensible documentation. 
• Sound judgment regarding when to proceed, verify, pause, or escalate. 
• Clear written and verbal communication and ability to coordinate work across clinical and administrative teams. 
• Proficiency with credentialing systems, Microsoft 365, shared repositories, spreadsheets, and reporting tools. 
• Professional discretion, adaptability, and commitment to patient-centered service, integrity, and continuous improvement.