Patient Care Coordinator

Continued growth at VytlOne (formerly Maxor) has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US.

We're VytlOne and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

The estimated compensation for this position is $19 an hour. 

• →Meets performance standards and expectations.
• →Follows all Company policies and procedures.
• →Assists with projects as necessary.
• →Assists other areas as needed.
• →Assists in compiling necessary reports and/or audit information as requested.
• →Works cooperatively with other staff members to promote a positive and team oriented work environment.
• →Assists in maintaining cleanliness and orderliness of the pharmacy.
• →Participates in the Performance Improvement/Quality Management Process.
• →Maintains accurate and complete patient records.
• →Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• →Exemplifies excellence in customer communications and service.
• →Meets performance standards and expectations.
• →Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.
• →May be included in after hours on-call rotation.
• →Maintains regular attendance per established policies.
• →Perform other job-related duties as assigned.

• Answer new referral intake and/or refill calls in a timely and professional manner.
• Accurately updates information in the computer system.
• Contact patient to collect information necessary to establish his/her medical chart. 
• Schedules delivery for patient refills. 
• Sets up shipping arrangements as needed.
• Participates in the Performance Improvement Process.
• Assists in co-pay collections, which require communication with the patient.
• Works cooperatively with others in all departments.
• Maintains accurate and complete patient records.
• Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Exemplifies excellence in customer communications and service standards.
• Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines.
• Participates in after hour’s on-call rotation – voluntary, not required.
• Maintains good inter/intra departmental relationships.  Works to create an amiable atmosphere within the department and company.
• Responds to change, performance improvement support, professional growth, and met development goals

• High school diploma or equivalent. College degree preferred
• Active Pharmacy Tech certification preferred, but not required

• Previous pharmacy experience and patient based service
• Retail preferred, but not required
• Strong customer service experience
• Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems

• Excellent communication and customer service skills, both verbal and written
• Working knowledge of computer software, specifically Microsoft Office and Outlook
• Ability to problem solve and multi-task
• Ability to accurately enter data into multiple software systems
• Demonstrated organizational skills
• Ability to work with a diverse group of people, including patients and physicians