Digital Operations Services Engineer

We are seeking a highly skilled and motivated Digital Operations Services Engineer to support and enhance the daily reliability, performance, and evolution of our global enterprise IT environment. Supporting a workforce of 1,500+ employees across multiple Northeast states, this role plays a critical part in ensuring seamless infrastructure stability, end-user support, and operational resilience. 

As an individual contributor, you will be responsible for hands-on system administration, endpoint management, monitoring, incident resolution, and continuous improvement initiatives. You will partner closely with technical teams and business stakeholders to deliver high-quality IT services, strengthen digital maturity, and support the company's growth, compliance, and innovation goals.

• →Support day‑to‑day enterprise IT operations to ensure availability, performance, and security of systems and services. 

• →Perform system administration tasks, including patching, configuration, updates, backup execution, and infrastructure monitoring. 

• →Support hardware, software, network, endpoint, and mobile device environments. 

• Champion a Customer‑First Mindset: Deliver responsive, empathetic, and effective support that consistently meets or exceeds user expectations. 

• User Education & Enablement: Contribute to creating and maintaining training materials, onboarding resources, knowledge base articles, and self‑service tools that empower users. 

• Troubleshoot and resolve incidents efficiently; participate in root‑cause analysis and problem‑management activities. 

• Serve as a technical escalation point for complex support issues. 

• Support data center operations, automation efforts, system modernization projects, and technology improvements. 

• Assist in ensuring compliance with security, privacy, and regulatory frameworks. 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). 

• 5+ years of experience in IT infrastructure, systems administration, or operations roles. 

• Strong knowledge of enterprise systems, networking concepts, endpoint management tools, and IT service management (ITSM) processes. 

• Demonstrated experience diagnosing complex technical issues across infrastructure and software environments. 

• Excellent verbal and written communication skills with the ability to work collaboratively across teams. 

• Familiarity with compliance standards (e.g., ISO 27001) and service performance metrics. 

• Understanding of hybrid infrastructure models, virtualization, and cloud-based technologies. 

• Strong analytical and troubleshooting skills with a proactive mindset. 

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.