Service Manager

At Milton Rents, we pride ourselves on being a leader in the heavy equipment rental industry. We're looking for a skilled Service Manager to oversee all service operations, including fleet and parts inventory, maintenance, repair, quality, safety, and shipping/receiving. Supervise employees, manage hiring and retention, conduct performance reviews, and implement policies to enhance team skills and operational efficiency.

• →Manage and order parts/shop supplies and budget.
• →Manage and oversee inventory system and ensure the accuracy of inventory.
• →Schedule and track maintenance intervals, ensuring timely service.
• →Maintain service records for all equipment.
• →Process and recover warranty claims promptly.
• →Complete and enter work orders daily.  Allocate parts and labor costs through a work order system.
• →Provide damage estimates and invoices to customers and field sales reps timely and accurately.
• →Log and track field service calls, ensuring timely response and customer communication.
• →Ensure all rental machines have current inspections and certifications.
• →Maintain a clean, safe, and organized shop and yard.
• →Prioritize and manage repair tasks to maximize fleet utilization and productivity.

• Detail-Oriented: Strong organizational skills and attention to detail.
• Communication Skills: Excellent written and verbal communication abilities.
• Customer Service: Outstanding interpersonal skills and a customer-first attitude.
• Tech-Savvy: Proficiency with Microsoft Office and a willingness to embrace new technology (cell phones, iPads, CRM, etc.).
• Eager to Learn: A hunger for knowledge and the ability to apply new skills.

• High School diploma or GED, trade school certificate or equivalent experience preferred.
• Experience as a Service Manager or a similar role is preferred.
• Strong mechanical aptitude. Excellent troubleshooting, analytical and resolution skills.
• Valid driver's license.

• Ability to lift up to 75 lbs.
• Sit/stand for long periods with frequent bending.
• Work indoors and outdoors in various weather conditions.