IT Operations Administrator ( 3-month term)

Under the direction of the Supervisor, IT Operations, the IT Operations Administrator is responsible for common technical or administrative tasks in the ongoing maintenance of the MPI computing and enterprise print environment. The position proactively seeks better ways to improve the routine burden of technical support tasks.

This position is classified as Category D (twenty‑four‑hour operations) under Article 23 of the Collective Bargaining Agreement and currently follows a rotating Monday‑to‑Friday schedule, with multiple eight‑hour shifts scheduled between 06:00 and 23:00 (subject to change) as assigned by the Supervisor, IT Operations.

This role has been identified as a safety-sensitive job. See Section G for applicable occupational health and safety details.

• →Responsible for high volume and colour print management, print operations, printer consumable management, print quality control, ad-hoc print requests and customer letter re-prints.
• →Assist with vendor management for technical printer repairs.
• →Assist with hardware upgrades and maintenance as required.
• →Run daily tasks related to batch submissions, file transfers, print operations, and other similar procedures.
• →Schedule, review and optimize scheduling processes for effectiveness.
• →Provide shift coverage that includes extended hour support and on call duties for related print, reporting and technical jobs handled by IT Operations.
• →Work with Application Services to ensure technical procedures are correct and accurate to meet their needs.
• →Participate in IT’s larger, IT Asset Management (ITAM) procedures and practices with shelved equipment and related disposals.
• →Manage printer consumables, paper and pre-printed form inventories.
• →Coordinate portable offsite tape media.
• →Handle the audit and secure destruction for related electronic media and devices.
• →Develop and assist in maintaining documentation and publishing procedures for IT support.
• →Work with technical teams to ensure document and procedure quality and accuracy.
• →Participate in the development and maintenance of change management processes which ensure that operations-related changes are scheduled and implemented in a safe and orderly manner.
• →Act as a consultant resource to other areas to provide operational expertise for the area.
• →Work with the Supervisor to recommend and implement methods to enhance the technical and administrative procedures and practices within the IT Operations area.
• →Performs other duties as assigned

Education:

• High school diploma or equivalent.
• One technical certification e.g. A+ Certifications or Microsoft Certified Certificates

OR

• Two courses in Computer Science or related technical discipline e.g. training on enterprise class computing systems and their components.

Experience:

• Two years of experience working in a data centre operations department or an IT Service Desk, or working with technology comprised of one or more of the following:o Intel Serverso Midrange Servers (Unix, AS/400) o High-Capacity Printing Technologyo Asset and/or Inventory Management

Technical Knowledge and Skills:

• Works independently and as part of a team.
• Learns and/or operates office software and equipment.
• Working knowledge of Microsoft Office.
• Works with minimal direction and exercises initiative.
• Organizational and time management skills.
• Handles multiple tasks and prioritizes assignments.
• Interpersonal skills.

• This position may be required to participate in rotating on-call support.
• Candidate must have a valid driver’s licence.
• Must be physically able to lift up to 40 lbs. (18 kg.). (Testing may be required to demonstrate ability).