ServiceNow Architect

Acuity, Inc. has an opening for a ServiceNow Platform Architect to support a highly visible federal client’s enterprise ServiceNow platform modernization initiative. The role leads platform assessment, architectural remediation, and enterprise transformation of the agency’s ServiceNow environment.

 

The architect evaluates the current platform implementation, identifies customization-driven technical debt, and defines a sustainable configuration-first architecture aligned with ServiceNow best practices, CSDM service modeling, and modern IT service management.

 

Working closely with government leadership, platform stakeholders, and engineering teams, the architect assesses the current environment, defines the target platform architecture, and guides implementation of the modernization roadmap.

Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers’ critical missions.

The Platform Architect will work with a multidisciplinary ServiceNow team to assess, architect, and modernize the enterprise platform. The individual will:

• →Lead architectural assessment of the existing ServiceNow platform, including capabilities, customization patterns, workflows, data models, and integration dependencies.
• →Analyze customization-driven technical debt across custom tables, scripts, workflows, and platform applications impacting upgrade readiness, scalability, and maintainability.
• →Evaluate alignment with ServiceNow architectural best practices, including configuration-first delivery models, CSDM adoption, and standardized ITSM processes.
• →Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards.
• →Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility.
• →Lead architecture across core platform capabilities including ITSM, Employee Center, enterprise service catalog, integrations, and platform applications.
• →Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
• →Guide configuration standards, development patterns, and governance controls that reduce customization and maintain long-term upgrade compatibility.
• →Collaborate with functional leads, developers, and government stakeholders to translate operational requirements into scalable platform capabilities.
• →Support development of modernization roadmaps, migration sequencing strategies, and architectural decision frameworks.
• →Provide architectural oversight during implementation including design reviews, technical governance, and quality assurance.
• →Maintain architecture documentation including platform architecture diagrams, integration architecture, data models, and technical standards.

• US Citizen with the ability to obtain and maintain a federal public trust clearance

 

 

At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.

 

 

 

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