ServiceNow Architect/Solution Designer MW

The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

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  Act as a subject matter expert on the ServiceNow platform and take ownership of solution design

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  Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features

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    Especially on modules CSM, SPM and ITAM

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  Participate in gathering business and technical requirements and in implementation documentation

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  Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)

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  Develop test cases

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  Promote best practices

• At least 4 years of experience with ServiceNow

• Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM

• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

• Performance monitoring and issue mitigation

• User, group, and role management

• Upgrades, etc.

• Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python

• Experience integrating third-party tools using REST and SOAP

• Experience with LDAP integration, Mid-servers, etc.

• Familiarity with Agile/Scrum methodology

• ITILv3 certification is preferred

• ServiceNow Administrator and Implementation Specialist certifications are required

• Any additional ServiceNow certification is a plus

• BA/BS in Computer Science or Information Technology

• Excellent written and spoken English and French

• Excellent communication skills

• Strong analytical, problem-solving, and troubleshooting skills