Guest Experience Supervisor

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OtherSupervisor

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Quick Summary

Key Responsibilities

$22/hour Lead from the floor—not behind a desk. Join a hands-on leadership role where you’ll coach a team, support daily operations,

Requirements Summary

Lead from the floor and support your team in real time Deliver standout guest service and service recovery when needed Coach, motivate,

Technical Tools

OtherSupervisor

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Lead from the floor—not behind a desk.

Join a hands-on leadership role where you’ll coach a team, support daily operations, and create unforgettable guest experiences in a fast-paced attraction environment.

If you love leading people, solving problems in real time, and being where the action is—this is your next step.

👉 Apply today and help bring the LEGO® experience to life.

Requirements

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Responsibilities

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You’ll be a hands-on leader helping the attraction run smoothly and keeping guests happy:

→Lead from the floor and support your team in real time
→Deliver standout guest service and service recovery when needed
→Coach, motivate, and support team members during shifts
→Run daily team briefings and keep communication clear and simple
→Help ensure all positions are staffed and operations stay on track
→Keep safety, cleanliness, and guest experience standards high
→Support Duty Manager shifts and attraction-wide operations
→Spot opportunities to improve guest experience and sales
→Help with training, scheduling, and performance support

This is a highly guest-facing role—you’ll spend most of your time where the action is.

High school diploma or GED
2+ years of supervisory experience in a guest-facing role
Strong communication and people leadership skills
Calm, confident approach in busy environments
Great problem-solving and guest service mindset
Comfortable using POS or basic computer systems
Organized, adaptable, and able to multitask

You won’t be stuck behind a desk—you’ll be leading from the floor, supporting your team, and shaping the guest experience in real time.

What We Offer

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Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.