Membership & Wellness Associate

This position supports the work of the YMCA, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership & Wellness Associate is a hybrid position that includes all responsibilities of our Membership Services Associate with the added opportunity to support the YMCA's health and wellness initiatives by leading fitness programming, conducting wellness orientations, providing personal training, facilitating small group training, and helping members build healthy lifestyles through meaningful engagement and relationship building.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Welcome members, guests, and program participants while creating a positive first impression.
• Provide exceptional customer service and resolve concerns professionally.
• Process memberships, registrations, payments, account updates, and facility access.
• Conduct membership tours and support membership sales and retention.
• Promote YMCA programs, services, and special events.
• Ability and understanding of all opening, closing, and safety procedures.

• Conduct wellness center orientations for new and existing members.
• Teach or substitute for group fitness classes based on certifications and branch needs.
• Lead small group training sessions.
• Provide introductory personal training sessions and wellness consultations.

• Develop positive relationships with members of all ages and abilities.
• Proactively engage new members through orientations, follow-up communication, and program recommendations.
• Promote and encourage participation in YMCA wellness programs and events.
• Model YMCA core values in every interaction.

• Monitor the wellness center for safety and proper equipment use.
• Maintain cleanliness and organization of equipment and areas.
• Report maintenance concerns promptly.

• Ensure a safe environment for all members.
• Enforce YMCA policies and wellness center guidelines.
• Respond to emergencies and complete incident reports.
• Maintain required certifications and compliance training.
• All other duties as assigned.

YMCA of the Pines has zero tolerance for abuse and will not tolerate the mistreatment or abuse of youth in its programs. Any mistreatment or abuse by an employee or volunteer will result in disciplinary action, up to and including termination of employment or volunteer service and cooperation with law enforcement.

This organization takes every allegation of abuse or misconduct seriously and will fully cooperate with the authorities to investigate all cases of alleged abuse or misconduct. Employees and volunteers shall cooperate with any external investigation by outside authorities or internal investigation conducted by the organization or persons given investigative authority by the organization.

An employee or volunteer’s failure to cooperate with an investigation will result in disciplinary action up to and including termination of employment or dismissal from the organization.

• High school diploma or equivalent required.
• Minimum age of 18 years.
• Associate's or Bachelor's degree in Exercise Science, Kinesiology, Physical Education, or related health field preferred.
• Current CPR/AED and First Aid certification required (or ability to obtain within 90 days).
• Previous customer service experience preferred.
• Group Fitness Instructor, Personal Trainer, Strength & Conditioning, or Health Coach certification preferred.
• Excellent communication and interpersonal skills.
• Ability to work with individuals of all ages, backgrounds, and abilities.

• Work is performed in both a customer service environment and an active fitness center setting.
• Ability to stand, walk, bend, demonstrate exercises, and lift/move equipment up to 50 lbs.
• Ability to teach fitness classes and respond appropriately in emergencies.
• Ability to work a flexible schedule, including weekdays, evenings, weekends, and holidays as needed.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.