Worker’s Compensation Coordinator

• Manage all aspects of workers’ compensation claims, including intake, investigation coordination, and ongoing claim oversight. • Establish and monitor claim reserves in partnership with carriers, administrators, and internal stakeholders. • Maintain and ensure accuracy of OSHA logs and related compliance documentation. • Analyze claim data, trends, and patterns to proactively identify risk areas and recommend corrective actions. • Monitor claim frequency and severity against established goals and implement strategies to improve performance. • Partner with terminal leadership and supervisors to evaluate performance and support injury prevention initiatives. • Develop, implement, and maintain training programs focused on injury prevention and claims reduction. • Coordinate claims management strategies, including attendance at workers’ compensation hearings as needed. • Prepare, file, and respond to petitions and other legal or regulatory documentation. • Complete and submit annual applications for self-insured states in compliance with regulatory requirements. • Coordinate and assign external resources including vocational rehabilitation specialists, nurse case managers, and legal counsel. • Evaluate, approve, and monitor occupational health and medical service providers. • Maintain consistent communication with management, employees, Safety Trainers, and operational personnel across all locations. • Ability to react to change productively and handle other essential tasks as assigned

Other Duties• Collaborate with Safety and Operations teams to deliver training to Terminal Managers and operational personnel. • Continuously review and enhance training materials and programs to ensure effectiveness and compliance. • Support broader Safety Department initiatives and projects as needed.

• Strong command of the English language with the ability to communicate effectively across all levels of the organization and with external partners. • 3–5 years of workers’ compensation or claims management experience preferred. • Working knowledge of workers’ compensation laws, legal processes, and medical terminology. • Excellent interpersonal, verbal, and written communication skills. • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. • Strong analytical, organizational, and problem-solving abilities with attention to detail. • Ability to interpret data and translate findings into actionable recommendations to reduce risk and cost. • Experience working with third-party administrators (TPAs), insurance carriers, and legal counsel is preferred. • Demonstrated ability to manage sensitive and confidential information with professionalism and discretion. • Strong time management skills with the ability to prioritize competing tasks and meet deadlines in a fast-paced environment.

Working Conditions/Physical Requirements

• Some travel may be required.

• Sedentary work – exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally. • Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.• Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.• Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.