Customer Success Manager

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Customer Discovery & Insight Development: Lead deep‑dive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities.

Technical Tools

Customer Success ManagerCustomer

Responsibilities

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→5–8 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments.

→Proven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities.

→Demonstrated ability to orchestrate cross-functional initiatives without direct authority.

→Experience with health/risk forecasting, renewal readiness, and account planning.

→Strong analytical and storytelling skills — ability to translate data into actionable insights.

Requirements

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Experience with EdTech SaaS, K12 districts, public sector, or enterprise accounts.

Familiarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives.

Experience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management.

What We Offer

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What We Offer

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✓Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)

✓Flexible Spending Accounts and Health Savings Accounts

✓Short-Term Disability and Long-Term Disability

✓Comprehensive 401(k) plan

✓Generous Parental Leave

✓Unrestricted paid time off (known as Discretionary Time Off - DTO)

✓Wellness Program, including ClassPass & Employee Assistance Program

✓Tuition Reimbursement

✓Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.