Customer Care Representative

Two Full-Time Opportunities available: 

Monday - Friday 

8:00am - 4:00pm

10:00am - 6:00pm 

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• Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.
• Direct the activities of the frontline staff.  

• Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
• Coordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency and responsiveness to all customer service issues within the parking system. 
• Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
• Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus. 
• Assist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits.
• Track operational issues/concerns using a Customer Relations Management System. 
• Complete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
• Provide excellent customer service to clients, customers, and employees. 
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Assist customers in paying or disputing citations and modifying or updating account information.
• Remain up to date on any parking system information that may need to be relayed to customers.
• Respond to all requests received in the Welcome email account for new Medical Center Orientation employees.
• Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.
• Maintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account.
• Perform permit fulfillment and mailings.
• Prepares citation letters for mailing.
• Other special projects assigned by location management. 

• Education
• High school diploma or GED required.

• Strong customer service experience.
• Strong understanding of computer systems.
• Customer Service & Dispatch experience is preferred with use of a large phone system
• Parking and/or university operations preferred
• Knowledge of The Ohio State University campus a plus
• Knowledge of TIBA software preferred
• Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend the English language.
• Bilingual abilities are a plus
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

• Amazing management team who will truly care about you.
• Flexible scheduling.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career – many in our senior management teams began their careers in this role!

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.