Senior Cable & PC Technician

POSITION SUMMARY

 

Performs microcomputer hardware, software installations and help desk support. Provides guidance and support for the PC Technicians. Installs, troubleshoots repairs and maintains the computer, telephone and television cabling for non-construction areas for St. John's Riverside Hospital, Parkcare, Dobbs Ferry and all other affiliates. Terminates, defines and verifies operation of cabling and equipment. Assist, PC and communications, staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Under the direct supervision of the AVP of IT & Communication and SR Director of IT Infrastructure and the general supervision of the Communications Assistant Director, the following numbered job duties are essential:

 

1. Create processes and provide guidance for support for the PC Technicians.

2. Installs, maintains, analyzes, troubleshoots and repairs computer, telephone and television cabling in a clean and efficient manner, adhering to cabling and building codes.

3. Installs wall plates and jacks in a clean and efficient manner.

4. Tones and tags computer, telephone and television cabling.

5. Performs setup procedures to define equipment for which cabling is intended for.

6. Maintains departmental log of cabling runs.

7. Assists with configuration and roll out of PC’s.

8. Must attend all required hospital in-service programs.

9. Respond in a timely manner to incident tickets for end user-related support issues and assign to the appropriate technician.

10. Image and Stage new hardware specific to business operations.

11. Installs, maintains, troubleshoots and repairs all PC based hardware, software and peripheral equipment.

12. Create users in Active Directory and provide support to end users on PC based applications.

13. Configures devices within the Meditech HCIS in the appropriate dictionaries.

14. Monitors access, virus protection, network and software usage.

15. Responsible for reviewing and incorporating the Hospital and Department Mission Statements in daily work activities.

16. Provides coverage for other shifts when necessary

17. Responsible for reviewing Hospital and Departmental Continuous Quality Improvement goals, procedures and models.

18. Follows St. John’s Riverside Hospital attendance policy.

 

19. Regular attendance and timeliness are required in your job. This includes the following: (1) being at your work station ready for work by the start of your shift (2) taking only the time allowed for breaks (3) remaining at work during your entire shift, unless excused by a supervisor (4) leaving promptly at the end of your shift, unless you have been given advance permission from your supervisor to work past that point; and (5) calling in and personally notifying your supervisor or another member of management if you are going to be either absent or tardy, unless a verifiable emergency makes it impossible for you to do so.

 

 

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

 

· Assumes other responsibilities when assigned.

· Performs unrelated duties in times of emergency.

 

 

PHYSICAL REQUIREMENTS OF THE JOB

 

· Bending, lifting, standing. Weight never exceeds 100 pounds.

· Work on ladders of various heights and in tight, confining spaces.

· Possible exposure to infectious diseases, blood born pathogens and construction debris/ dangers.

· Requires travel to offsite clinics, operating a motor vehicle in a safe manner.

SKILLS, EXPERIENCE AND QUALIFICATIONS

 

· 1 to 3 years’ experience with Cat 5 cabling required.

· Minimum 5 to 7 years of experience with microcomputer, windows software, networks and the Meditech HCIS is required.

· Excellent self-organization and time management skills.

· Advanced computer/telecommunication knowledge/skills.

· Experience with electrical, IT and telecommunications equipment and diagnostic techniques.

· Ability to prioritize scheduling of installation needs.

· Knowledge of healthcare building codes and Cat 5 cabling rules.

· Familiar with a variety of the field’s concepts, practices and procedures.

· Valid and clean NYS motor vehicle license.

· Possesses good communication and customer relationship skills.

· Working knowledge of Windows Operating System, Citrix, Active Directory, PC and Networking Hardware

· Anti-Virus, Email, Internet security, Microsoft Office, Ethernet or TCP/IP Topologies, PC Emulation is required.

· The successful candidate will have to pass competencies for this position.

 

EDUCATION

 

· Degree in Computer Science, MIS or other IT certification preferred.

 

WORKING CONDITIONS

 

· Controlled room temperature of 72 degrees, with potential exposure to varied conditions of cold, heat and humidity.