Collections Supervisor-Water Restoration Insurance Claims

Roto-Rooter Services Company seeks a results-driven Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ. This on-site, hands-on role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.

The ideal candidate will have 1-3 years leadership experience, a background in collections, some knowledge of insurance claims, and the ability to motivate teams in a fast-paced environment. 

This role will provide an annual salary between $70,000-$75,000, depending on experience. You will also be have the opportunity for a performance-based bonus.

• →Supervise, coach and motivate a growing team of collections specialists in a fast-paced environment to meet and exceed collection goals.  
• →Monitor daily collection activity and follow up to ensure processes are being followed and results are achieved within company expectations.
• →Enforce company A/R and collections policies, procedures and best practices.
• →Oversee insurance claim follow-up, denial resolution, and customer payments.
• →Monitor and manage escalated collections accounts, including complex or high-dollar claims
• →Professionally partner with our local operations in multiple locations and a joint in-house team. 
• →Assist with hiring, training, performance evaluations, and corrective actions.
• →Prepare and deliver daily & weekly performance reports to management.
• →Highly motivated self-starter, detail-oriented, strong communication skills

• High school diploma or GED required; associate or bachelor's degree preferred
• 2-4 years experience in collections, preferably with homeowner's insurance, including 1–2 years in a supervisory or lead role
• Proficiency in Microsoft (Outlook, Teams, OneDrive) and Excel
• Excellent leadership, communication, and conflict-resolution skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.