Front End Department Lead

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience.

Front End Department Lead • Front End Lead • Front End Supervisor • Front End Coordinator • Head Cashier • Customer Service Lead • Lead Cashier

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.

• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.

• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

• 3+ years of retail cashier, front-end, or supervisory experience preferred, or equivalent education and experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to identify errors and maintain accurate records.
• Ability to use POS systems, Microsoft Office, and other retail technology.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

• Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to navigate all areas of the store.
• Ability to communicate effectively with customers and associates.
• Close vision required for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.