Customer Service Agent - PART TIME - Gatwick Airport

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

• →Greet passengers and provide friendly, professional assistance throughout their journey.
• →Assist passengers with check-in procedures, luggage handling, and boarding processes.
• →Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• →Ensure compliance with airline and airport regulations, including security and safety protocols.
• →Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• →Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• →Perform administrative tasks, including data entry, documentation, and reporting as required.
• →Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual. 

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.