Pharmacy Dispatcher - PRN

The primary responsibility of the Dispatcher is to be the point of contact for the pharmacy employees, drivers, and client communities to ensure the time pick-up and delivery of pharmacy deliveries. Responsibilities include route support, overseeing STAT processes, ensuring timely and accurate deliveries, and problem-solving proof of deliveries. Strong communication skills, attention to detail, and knowledge of pharmacy operations are essential for success in this role. 

• Coordinate the dispatching of pharmacy delivery drivers, ensuring timely and accurate delivery of medications to customers and healthcare facilities.

• Manage emergency medication orders and urgent deliveries, prioritizing critical requests and communicating with pharmacies, drivers, and customers to ensure prompt resolution.

• Maintain and optimize delivery schedules to meet customer demand while maximizing efficiency and minimizing delivery times.

• Serve as the primary point of contact for pharmacy staff, delivery drivers, client communities, and external stakeholders, handling inquiries, resolving issues, and providing updates on delivery status.

• Maintain accurate records of delivery activities, including order details, delivery times, customer feedback, and incident reports. Track and prepare reporting on quality metrics.

• Ensure the accuracy and completeness of medication deliveries, address any discrepancies or concerns, and follow up with pharmacies and customers to confirm delivery satisfaction.

• Adhere to pharmacy regulations, safety protocols, and HIPAA guidelines in handling medication orders, delivery information, and customer data.

• Collaborate with pharmacy staff, dispatch team members, delivery drivers, and other departments to optimize workflow, resolve operational challenges, and improve overall service quality.

• Provide training and support to new dispatchers and delivery drivers, ensuring they understand protocols, procedures, and customer service expectations.

• Identify opportunities for process improvement, implement best practices, and contribute to the development of strategies to enhance dispatch operations and customer satisfaction.

• Any and all duties as assigned.

• High school diploma or general education degree (GED). 
• Experience in dispatching, logistics, transportation, or a similar field; minimum one year experience. This could include roles such as dispatcher assistant, logistics coordinator, or related positions. 
• Strong verbal and written communication skills needed to effectively communicate with drivers, clients, and other stakeholders. 
• Excellent organizational skills and attention to detail to manage delivery schedules, track orders, and ensure accuracy in medication handling. 
• Ability to adapt in a dynamic work environment, make independent decisions, maintain organization, prioritize, and multi-task.   
• Proficiency in using dispatching software, Microsoft knowledge, GPS systems, and other computer programs strongly recommended. 
• Strong communication skills, both verbal and written, with the ability to communicate effectively with pharmacy staff, customers, and delivery personnel. 
• Teamwork and collaboration skills to work effectively with diverse teams and contribute to a positive work environment.  
• Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays to support a 24-hour pharmacy operation.  

• Additional education or certification in pharmacy technology or healthcare administration. 
• Prior experience in pharmacy operations, dispatching, logistics, or a related field is preferred, especially in a 24-hour environment. 
• Knowledge of pharmacy regulations, medication safety practices, and HIPAA compliance requirements.