Telecom Support Specialist

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Quick Summary

Overview

Overview Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client. This on-site Contract-to-Hire position will be located in Washington, DC.

Key Responsibilities

Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks.

Requirements Summary

A degree from an accredited College/University in Computer Science, or related discipline is preferred. 2-5 years of experience in system engineering, software development, or related field. CCNA or CompTIA Network+ certification is a plus.

Technical Tools

networking

Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client.
This on-site Contract-to-Hire position will be located in Washington, DC.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

~1 min read

→Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks.
→Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves).
→Provide inventories and prioritize network and equipment repairs.
→Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
→Verify service by testing and re-programming circuits, equipment, and alarms; identify and correct problems; and conferring with engineers.
→Document network by recording configuration diagrams and programming.
→Analyze network performance and prepare and presents reports based on that analysis.
→Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
→Initiate moves and/or setups as required/requested.
→Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner.
→Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.

Requirements

~1 min read

A degree from an accredited College/University in Computer Science, or related discipline is preferred.
2-5 years of experience in system engineering, software development, or related field.
CCNA or CompTIA Network+ certification is a plus.
Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
Excellent communication skills.
Must be a US Citizen or have Permanent Residence status (Green Card).
Must be able to obtain Public Trust Clearance.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.