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Monitoring Manager

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Quick Summary

Overview

What you'll bring to the team Monitoring Manager Location: London/Hybrid Hours: 40 hours per week Contract: Permanent - Salaried At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories.

Key Responsibilities

Monitoring & Operational Excellence Develop and maintain a monitoring framework that improves reliability, efficiency and resilience. Define standards for telemetry, alerting and escalation to minimise downtime.

Technical Tools

awsazurestakeholder-management

Responsibilities

~1 min read

Develop and maintain a monitoring framework that improves reliability, efficiency and resilience.
Define standards for telemetry, alerting and escalation to minimise downtime.
Ensure monitoring practices follow ITIL and compliance requirements.

Deploy and optimise telemetry and observability tools for end‑to‑end visibility.
Enable effective root‑cause analysis and performance optimisation.
Support predictive monitoring using AI/ML to prevent service disruption.

Implement automated alerting and remediation to improve MTTD and MTTR.
Work with Service Desk and Operations teams to ensure insights lead to rapid action.
Analyse historical trends to eliminate recurring issues.

Partner with the Head of Service Delivery to align monitoring with overall service strategy.
Provide insights that enhance service reliability and guide technology roadmaps.

Lead automation, dashboard optimisation and reporting enhancements.
Evaluate new technologies and best practices to strengthen monitoring capabilities.

Requirements

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Deep understanding of monitoring frameworks, telemetry, and observability concepts.
Hands-on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow).
Proven ability to deliver operational excellence through proactive monitoring and automation.
Strong analytical and problem-solving skills.
Effective stakeholder management and communication skills.
ITIL Foundation (or higher) certification.
Vendor-specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor).
Knowledge of cloud monitoring platforms (AWS CloudWatch, Azure Monitor) is desirable.

What We Offer

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✓‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!

✓Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service

✓33 days holiday (including bank holidays)

✓Company bonus

✓Private pension scheme

✓40% discount online off LEGO

✓25% discount in our on-site retail shops and restaurants

✓Ongoing training and development opportunities

✓Plus, many more…

Competitive