Customer Experience Specialist

United Wholesale Mortgagemid

OtherCustomer Experience Specialist

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Quick Summary

Overview

Role: Entry Level - Operations Specialist LOCATION: On-site in Pontiac, MI SCHEDULE: Full-time, Monday–Friday,

Technical Tools

OtherCustomer Experience Specialist

Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
Consecutive tenure-based pay increases
Strong, collaborative, friendly and social environment where you can find your fit

Responsibilities

~1 min read

→Entering data
→Splitting and labeling loan packages
→Ordering verifications of income
→Verifying Social Security Numbers
→Indexing of loan conditions
→Ordering and uploading documents
→Loan verification
→Submitting summary report reviews
→Reviewing state and federal compliance
→Handling inbound and outbound calls

Requirements

~1 min read

High school diploma or equivalent
No Mortgage experience necessary
Comfortable with technology (experience using dual monitors)
Process oriented
Comfortable talking with clients over the phone
Ability to multitask and adapt to change
Positive attitude and willingness to learn
Strong attention to detail
Experience in a professional or office setting

What We Offer

~1 min read

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

✓Paid time off (PTO)

✓Promotion and growth opportunities offered

✓Comprehensive health, dental and vision benefits offered

✓Weekly paychecks

✓Free 24/7 gym

✓Complimentary fruit and drinks

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.